The cutting technique


I blogged a few days ago about the need to reduce the size of my Exchange 2010 SP1 book to bring it down from the 1,600 or so pages that Microsoft Press has estimated its current size to something more reasonable of the order of 1,100 or so pages. Still a heavy book, but maybe one that is still in the category of “portable”.

I’ve made two passes through the book so far to:

1. Eliminate unnecessary text – some thoughts that don’t add much value always creeps in over time, especially when you write over an extended period. I’ve been writing this book for just over a year now.

2. Eliminate unnecessary screen shots. It seems to be a trend of computer books to include a mass of screen shots to illustrate points. I see the value because it’s good to be able to validate what you see on your screen with the instructions given in the book. However, I think it’s fair to say that there are usually too many screen shots in books today. An average screen shot takes up about half a printed page so they do swell the size of a book. I have managed to eliminate 71 screen shots (there are still over 400 remaining) and I don’t think that their loss will compromise the integrity of the book at all.

3. Eliminate chapters. This is the step with the biggest impact but it’s also the one that causes most reflection. After all, the reason why a chapter is included in a book is because the author considers its content to be worthwhile – or at least they did at one point in time. I had 20 chapters in the original mega-draft and have decided to cut three. These are:

a) Hardware – reflecting on previous books, I conclude that it is a fool’s errand to write about hardware for any particular software release because the software and hardware change so rapidly. I therefore decided to cut the short chapter that I had to discuss topics such as the impact of the changes in the Store on storage options.

b) Public folders – the cockroach feature of Exchange that cannot be eliminated by the product group because public folders are embedded so firmly into the IT operations of many companies, including many that bought into the original vision of “public fora” and electronic forms preached by Microsoft when they shipped Exchange 4.0 in 1996. Of course, this was proved to be an utter fallacy and no more than an immature and half-baked competitive move against Lotus Notes, but public folders have proved their value as replicated repositories since 1996. However, there isn’t much change around public folders in Exchange 2010 and so I decided that the chapter describing how to manage them had to be sacrificed.

c) Moving Exchange to the cloud. There’s a lot of debate around using the version of Exchange included in Microsoft’s BPOS online service. BPOS doesn’t include Exchange 2010 yet and while I think the chapter made many excellent points about the issues that companies have to face if they consider moving from on-premise servers to BPOS, it had to be eliminated to move the book towards an acceptable size.

I’m still not done as there are more screen shots and text to eliminate. However, I think the major cuts have been made as I don’t see another chapter disappearing (some may need to be slimmed). The frustrating thing is that I learn more about Exchange 2010 every day and continually uncover facts and insights that could be in the book. Maybe I will end up with a second volume… now, that would be an interesting thing!

– Tony

Posted in Exchange 2010, Writing | 6 Comments

Chamonix Serenity


For the last five days we have been staying at Les Balcons de Savoy (http://www.les-balcons-du-savoy.com/), a four-star apartment residence in Chamonix. Our apartment has two bedrooms, a kitchen, and a small sitting room – and best of all, a balcony (hence the name of the residence) overlooking the town of Chamonix, L’Aiguille du Midi, and Mont Blanc. It really is quite a backdrop.

Les Balcons de Savoy was built in 1992 and shows some signs of wear but is still well worth considering if you come to Chamonix on vacation, especially with a family. Its location is close to restaurants, shops, and activities and it includes a reasonable indoor swimming pool if the weather isn’t good.

The weather during the week has been changeable with lots of cloud cover. Yesterday dawned bright and clear and the view of the mountains from the balcony across the meadow between the residence and Chamonix was stunning. I took the image shown from the meadow with my Nikon D700 and a 12-24mm lens.

Clouds clearing over the village of Chamonix and Mont Blanc

The weather was good enough to venture up to the Aiguille du Midi with the cable car, which operates in two segments from Chamonix. First, you ascend from 1,039m over the forests to the Plan du Aiguille at 2,317m and then take a second car to the terminus at 3,842m on the Aiguille du Midi (the actual terminus is at 3,776m and there’s a separate elevator to the top. The second segment is by far the most spectacular as the car travels at up to 12.5 m/second over sheer snow-covered rocks up to the top. Once there, you marvel at the engineering required to build the various facilities (telecoms, restaurant, viewing balconies, exit point for skiers and alpine climbers to the Vallee Blanche, and another cable car over to Italy). Truly it’s worth the Euro41 fare to travel to the top.

Looking towards the Aiguille du Midi from the wooden bridge connecting the cable car terminus

The weather on top was reasonable for most of the time and we even managed to get several good views of Mont Blanc. However, the clouds did come in when we took the elevator to the 3,842m point (an extra three euros is charged for the lift) and we couldn’t see anything from the top.

On the way down, we stopped at Plan du Aiguille for a drink at the cafe there and then took the opportunity to walk towards the mountain to get a better view of how the cable car ascends to the Aiguille. There was a fair amount of slushy snow on the ground but the amount was surprising given that it was mid June. Certainly, there was more snow around than I remember during our last visit to Chamonix in July 1998. Anyway, the snow didn’t pose any great difficulties and we enjoyed the walk.

Watching the cable car pass by en route to the Aiguille du Midi (Photo: Eoin Redmond)

As the weather was still good, my son Eoin and I decided to walk down to Chamonix rather than take the cable car. The walk is supposed to take about 2 hrs 20m over terrain that is steep but not particularly difficult.  However, it did take a toll on my quads that I am feeling today…

During the walk down, we noticed a waterfall about 25m to our left. Getting to a position where we could see the waterfall took a little more effort than a mere 25m scramble through some trees as it involved some climbing downhill to a point where we could view the fall, but it was worth the effort.

Waterfall on the walk down to Chamonix

After two hours we reached the car park of the telepherique in Chamonix. All in all, a nice way to spend a day.

– Tony

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A gem in Blainville-sur-mer


We had to pick somewhere to stay in Normandy for our first night in France. The easy decision would be to head to somewhere focused on tourists such as the resorts that service the D-Day beaches on the Manche coast. Indeed, we have stayed at the Chateau la Cheneviere (http://www.lacheneviere.com/en.html) close to Port-en-Bessin (and Bayeaux) before, and it is a very good hotel, including an excellent restaurant. This time round we headed over towards the western side of the peninsula and stayed in Blainville-sur-mer, a small and sleepy village, selected for no other good reason apart from the presence of a hotel called Le Mascaret (http://www.restaurant-lemascaret.fr/), part of the Chateaux and Hotels collection.

Le Mascaret is located in the old girls’ school and is run by a friendly and welcoming husband and wife team (Philippe and Nadia Hardy). Its decoration could be described as “quirky” or “interesting” but we found the rooms to be comfortable and bright. The best part of the hotel was the fact that its restaurant has one Michelin star, a fact that we didn’t realize until we got there. Naturally, we ate in the restaurant and enjoyed an excellent meal based on local produce (the breakfast the next morning was pretty good too). All in all, Le Mascaret is a bit of a gem somewhere that you mightn’t expect to find excellence.

– Tony

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Irish Ferries to Cherbourg


Yesterday we took the Irish Ferries vessel “Oscar Wilde” from Rosslare to Cherbourg. I have been travelling  by ferry between Ireland and France since 1973 in fair weather and foul (one particular voyage in force 9 winds sticks in the memory), but this was the first time that I had tried the upgraded service on the route that was made possible by the purchase of the Oscar Wilde in 2008. The boat is not new as it was built to serve between Finland and Sweden in 1987, but it’s a huge upgrade over the previous ships that served the route.

First, the cabins are much better than anything that was offered before. They are spacious (for a ferry), clean, and easy to spend time in. The berths were more than acceptable and I got a good night’s rest.

Second, the public areas are also spacious and clean. You could complain about the quality of the cabaret that was offered at 9:30pm, but that would be being very picky. The guitar player beforehand wasn’t bad, but my enjoyment of his performance was marred by the somewhat insipid pint of Guinness that was served to me. I think that Irish Ferries needs to upgrade the knowledge of its barmen so that they know how to treat Guinness correctly.

Third, there’s a good range of restaurants available to meet most needs. The menus are reasonable if expensive (we spent EUR91.90 for three to eat at the steak house for three steaks and EUR16 for a bottle of Pinot Noir). The only thing that is missing is a place to get good coffee.

All in all, the voyage passed without any problem whatsoever, so if you’ve been avoiding the Rosslare-Cherbourg route because of bad memories of previous ferries, maybe it’s time to look again?

– Tony

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“Inside Out” Book submitted but Exchange 2010 SP1 continues to evolve


After some ten months of work, my Microsoft Exchange Server 2010 Inside Out book was submitted to Microsoft Press last Wednesday.  The hard work now begins to edit, format, and complete the content in a form that is suitable for publication. At the same time, I’ll be tracking developments in the SP1 software. Microsoft will release a public beta of SP1 at TechEd North America in New Orleans next week and while I don’t expect major changes between now and the eventual release of the software, you can never tell. A feature might prove to be too buggy or unreliable to be released or some new code may be slipped in at the last moment to satisfy a request from a major customer. Software evolves and you have to keep your eyes skinned to make sure that you pick up the changes.

One such example occurred soon after the book had been submitted when Microsoft sent out a note to say that they had introduced a set of new cmdlets and had changed the way a major piece of functionality introduced in Exchange 2010 SP1 worked (no more detail is possible in a public forum due to NDA restrictions). Mild panic on my part duly ensued as I analyzed the changes, figured out how they actually worked in practice, and determined the effect on the book content. I also had to check in with the development team to understand why the change had been made just before the public beta was built. In the end, the changes resulted in two new pages of content that need to be inserted into the formatted copy of the chapters when they come back from the editors.

So I shall be monitoring software changes from here on in conjunction with the editing process with the aim of providing the most current, accurate, and up-to-date content about Exchange 2010 SP1 when the book finally appears in printed form, probably in late October or early November 2010 given the current schedule. All part of the joy of writing about evolving technology…

– Tony

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Exchange 2010 SP1 Book Update – Getting Close to Initial Completion!


The need to transform all the screen shots to use approved names for people and servers has slowed things down a tad but I think we are now back on schedule. The manuscript is now circa 437,500 words, mostly because I can’t stop making changes to text as I go through the chapters to revise with the updated (and approved) names, but also because I keep on finding new material that’s interesting and worthwhile. For example, Microsoft’s TAP call on Transport changes in Exchange 2010 SP1 this week was very interesting and generated three new pages of information. I’ve also had some interesting experiences unraveling the complexities of Outlook Protection Rules and how legal investigators can access IRM-protected content that is uncovered by a mailbox search. Both issues have resulted in substantial correspondence with engineers to figure out what’s going on. Such is life.

The aim is to hand over the complete book to Microsoft by June 4. Eleven chapters have been submitted so far and I have six more that should be ready to go later on today. That leaves three to complete next week and the major thing that’s holding them up is a number of queries that I have open with the development group (who are doing an excellent job of responding to my many varied questions).  Of course, once the chapters are submitted a new phase opens and I’ll have to start to respond to the gentle probing of the technical reviewer – but that’s work for June and July and I won’t worry about it for now.

– Tony

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Amlin Challenge Final in Marseille


Last weekend I traveled to France to be the TV match official for the Amlin Challenge Cup final between Toulon and Cardiff Blues in Marseille. An uneventful flight from Dublin to Paris was followed by an uncharacteristic delay in the TGV station in CDG airport due to a breakdown of the train. It arrived eventually and four hours later we were in Marseille. The Radisson Blu (http://www.radissonblu.com/hotel-marseille) by the Vieux Port was the hotel – recommended. Very good beds, good breakfast, and excellent location.

The game was played at the Velodrome, the normal location for Olympic Marseille soccer. France play some of their autumn rugby internationals there and Toulon play some of their higher-profile French Top 14 matches there as Stade Mayol in Toulon can only accommodate circa 15,000. This game attracted a full house of over 49,000 and the noise on the pitch was something else.

Toulon should have scored in the first 15 seconds and ended up wasting a ton of chances. They led 13-6 at half-time but should have been out of sight by at least 20-6. Early in the second half, Jonny Wilkinson suffered a back injury when attempting a penalty and was taken off. Toulon seemed to go to pieces after that, possibly because a team composed of talented individuals sometimes struggles to function as an effective team, and Cardiff scored two quick converted tries to take the lead and eventually won 28-21.  There were no TMO decisions and the Irish team of Rolland-Lewis-Clancy-Rogan-Beggs kept the game under the kind of control that’s needed in a competitive final.

Irish Refereeing team for the Amlin Challenge Cup Final 2010

After the game we had a police motorcycle escort back to the TGV station (and witnessed an impressive feat where a motorcycle cop had both arms extended to direct traffic on two sides while controlling the bike with his knees) to take the train back to Paris where we stayed in the Novotel Gare de Lyon overnight (http://www.novotel.com/gb/hotel-1735-novotel-paris-gare-de-lyon/index.shtml); a typical center-city tourist hotel. The relocation to Paris was necessary to get on the first flight back to Dublin on Monday morning as some people had to work!

– Tony

Update September 20: Good blog post on what a TMO does during a match at http://www.bbc.co.uk/blogs/tomfordyce/2010/09/video_saves_the_rugby_star.html

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CITA-P accreditation board – Ireland


Over the last weekend, I spent nearly seventeen hours participating as a board member for the first CITA-P (Professional) accreditation board run in Ireland. CITA-P is an accreditation for practical hands-on architects. The accreditation program is run by IASA, a vendor-neutral organization dedicated to the development and education of IT professionals. You can get more information about the CITA-P accreditation at http://www.iasahome.org/web/home/certification/professional.

I’ve been involved with architect accreditation programs for years as part of my responsibility as the Chief Technology Officer for HP Services (I have since retired from HP). We tried many programs to improve the professional knowledge and standing of HP architects. One such program was run jointly with Microsoft in the 2003-2004 period when we certified individuals as HP-Microsoft architects and assigned them to HP’s largest enterprise customers. It didn’t make sense for HP and Microsoft to operate a closed program of this nature and Microsoft eventually launched the Microsoft Certified Architect (MCA) program at TechEd in June 2005. Recently, Microsoft decided that they did not want to continue running the MCA program and transitioned responsibility for architect accreditation to IASA. The CITA-P accreditation is now equivalent to MCA (see the press release at http://www.prweb.com/releases/2010/05/prweb3946754.htm).

Anyway, IASA is organized in local chapters. I think that this is a good idea because it allows the chapters to reflect the nature of the local market. The demands on architects vary significantly around the world to account for the size of the market and the projects that flow from that aspect, culture, international connections, and so on. This board was the first time that IASA was offering accreditation to Irish candidates and because I have some experience in running promotion and other boards and am known to Andy Ruth, the IASA VP for Educational programs, I was asked to come along and contribute.

Five candidates appeared before the board, three on Saturday and two on Sunday. Each candidate had to:

  • Make a 30 minute presentation to demonstrate their skills and knowledge as an architect, talk about some projects they had worked on, the roles that they had taken in the projects, and the way that they had succeeded (or failed) and why.
  • Endure a 40 minute quiz about their work. There are four board members and each took the lead for 10 minutes to question the candidate about different aspects of their work, knowledge, and so on.
  • After a five minute break to allow the board to discuss the candidate’s qualities (the candidate leaves the room) and review what areas of weakness should be further probed, the candidate then has another 40 minutes of questions.
  • Finally, the candidate has a chance to make some closing remarks.

This is a tough process! I haven’t mentioned the work that the candidate has to do to prepare a submission for accreditation before they get to appear before a board.

After the candidate leaves, the board votes. This is a simple Yes/No process and a candidate needs three yes votes to be accredited. After the initial vote is taken, the board spends 30 minutes or so discussing the candidate’s strengths and weaknesses to determine whether the vote was correct and to give the candidate every chance to succeed. At the same time, the board gathers feedback to provide to the candidate so that they can improve their standing. After all, this is an educational process that aims to help architects increase their professional competence and standing.

Three candidates were successful; one was granted a temporary accreditation (they have to address some issues and be formally accredited by the local chapter after they demonstrate that they have addressed the concerns of the board); and one regretfully failed. In this context failure is a very harsh word because everyone – candidate and board members – learn and develop from the process. The great thing is that the “failed” candidate can reappear in due course and I have no doubt that they will be successful next time round because of the feedback they received from the board.

All in all, a tiring but stimulating way to spend the weekend.

– Tony

Posted in IASA (architects) | 3 Comments

Microsoft Press requirements


This week’s unpleasant surprise was being told by Microsoft Press that the complete text of my Exchange 2010 SP1 book had to be revised. Two issues were identified. First, I had created an environment to run multiple Exchange 2010 servers and test the software. The environment is based on VMware workstation and runs four Windows 2008 R2 servers quite happily on my HP Elitebook 8530w running Windows 7 Professional with 8GB of memory. I had built an Exchange organization and populated it with mailboxes, groups, and all the other objects involved in an email system. It worked well but it didn’t use the approved fictitious names that Microsoft Press requires for its books. They have good reason for this because some people complain when they see their names in print (John Doe and Jane Doe must be really annoyed at times). They also didn’t like the domain name that I used and wanted it changed to one of their approved names such as the famous contoso.com, much beloved of Microsoft documentation writers and registered by Microsoft for this purpose.

The solution was to rebuild the entire environment to use contoso.com and recreate all of the user mailboxes to use names from the approved fictitious name list (which is actually composed of names of Microsoft employees who have agreed to allow their names to be used). Apart from the sheer effort of rebuilding the systems and recreating all of the Exchange objects, I also had to go through every word of text to remove any trace of my old environment and replace the references with contoso.com. Such fun!

The second problem was that I had taken 450 screen shots for the book that were deemed unsuitable by the nice people who take care of graphics for Microsoft Press. The root cause is that I had started writing well before making a deal with Microsoft and had used the methods that I had employed for previous books. In short, I was blissfully unaware of Microsoft’s standards for graphics. They want to have screen captures in BMP format with no compression used  (no problem there) and no wider than 1024 pixels (I had a couple of these but no great issue) . The big killer was the requirement to take screen captures with font smoothing turned off. The default for Windows is to use font smoothing (aka turn ClearType on). Every single screen capture fell foul of this requirement meaning that I had to reproduce every screen! Some of the screens that I had included in the book illustrated transient conditions that are hard to recreate so being asked to recreate 450 screens did not fill my heart with joy.

So I have spent the last few days rebuilding servers and recreating a complete Exchange 2010 organization to allow me to begin the process of recapturing all the screens. This has caused a little stress all round and I have not been too communicative at times. The good news is that some light is appearing at the end of this particular tunnel and I think that I should get over the speed-bump caused by the extra work next week to get back on schedule.

The lesson that I have learned is that you shouldn’t start writing until you know how text will be published…

– Tony

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Chapters eventually flowing


I haven’t been adding much text to this blog recently but that’s because I was away in France and have been busy submitting the first chapters of my SP1 book to Microsoft Press.

The trip to south of France was interesting. We had 3 degree C weather in the Narbonne area coupled with driving rain. Not what you’d expect in May in the region of France that statistically receives most days of sun annually! In any case, we had a good look around the area of the Canal du Midi, Narbonne, and Carcassonne and formed some idea of what’s possible in terms of houses.

The trip back was interesting. Volcanic ash drifted down from Iceland and forced Irish airlines to cancel flights. We arrived into Gerona airport (very nice, very clean, very efficient) for our Ryanair flight to Dublin and found that it was cancelled. We decided to reroute through the UK and switched to a Ryanair flight to Bournemouth, using the logic that once we were in the UK it would be easier to get to Ireland. A series of trains followed before we eventually arrived in Holyhead (http://raileasy.co.uk proved a very effective way of booking cheap rail tickets) to get the Irish Ferries fast catamaran to Dublin port.

On the book front, I have now submitted three chapters (of 20) to Microsoft Press and plan to submit another six by the close of tomorrow. These chapters will be formatted and cleaned up by Microsoft Press and then passed on to the Technical Editor for his perusal, validation, and comments. Eventually I get the chapters back for to respond to the comments and queries and to generate the final text. Eleven chapters are still being worked on because:

  • I haven’t done the work to write about a specific feature
  • A feature isn’t fully baked in the current build of Exchange 2010 SP1
  • I have questions that are awaiting response from the Exchange development group (who are very responsive to queries and willing to share information about their product)

As Microsoft gets close to releasing their public build of Exchange 2010 SP1 at TechEd North America in New Orleans in June, I anticipate that all of the features should be ready and the questions answered, so all that will be left to do is a little matter of writing. So far the word count in the manuscript is some 420,000 words and there will be more – be warned that this will be a heavy book.

I also have to work on an article for Windows IT Pro Magazine about Exchange 2010 SP1. The challenge here will be to boil down all of the material that I could write about into 2,500 words. That’s a task for another day… back now to the chapters that need to go to Microsoft Press.

– Tony

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