Heading to IT/DEV Connections in Las Vegas

The annual IT/DEV Connections conference takes place in the ARIA Hotel, Las Vegas next week. After the rush-and-bustle and massive scale of the Microsoft Ignite conference, Connections will be very different. Relaxed. Time to think. Time to chat. Time to ponder. At least, that’s the theory.

Last-minute speaker snafus aside, I’m looking forward to the event. The conference is a nice size and is focused on practical issues of implementing Microsoft technology rather than the (sometimes) colored view that emits from the folks who inhabit the Redmond campus. Because the Redmondites use the latest and greatest software and have access to internal resources that no one outside their closed community can use, it is logical that their view of the world is somewhat different to that of an administrator who struggles with “last season’s” technology, complete with bugs that have since been fixed or features that might no longer exist. In any case, we’ll have fun discussing all that needs to be discussed.

Among the (technical) heavyweights of the Exchange/Office 365 community who are speaking in the Enterprise Collaboration track this year are:

Andrew Higginbotham, co-author of the “Exchange Server Troubleshooting Companion“. Andrew is speaking about Exchange virtualization mistakes (that he’d like you to avid), Office 365 migration and administration for small businesses, and troubleshooting Exchange performance, disaster recovery, and migration.

Paul Cunningham, traveling over to join us from Brisbane, Australia. Paul is Mr. ExchangeServerPro and has contributed to many books, including the unique and (we believe) tremendously successful Office 365 for IT Pros ebook.

Paul Robichaux, who collaborated with me on the Exchange 2013 Inside Out series, will address the serious topic of monitoring Office 365 and explain what works and what doesn’t. Paul’s second session looks at how to go beyond Office 365 in the world of the Microsoft cloud.

Ståle Hansen, a well-known personality in the Skype for Business (and Lync) world, is speaking about how to design global voice solutions with Skype for Business and how to succed with Skype for Business Meeting Broadcast.

Jeff Guillet (Expta), who seems to get more energy as the years go by (perhaps he has shares in Duracell), is speaking about how to confirm a “proper”! SMTP relay for Exchange on-premises and Exchange Online. Jeff also has an interestingly named session called “Autodiscover is Hero of Exchange Motherland”. Make of that what you will…

Jaap Wesselius and Michel de Rooij, MVPs who know their way around PowerShell syntax and even understand it from time to time, will conduct a workshop on Monday morning that promises to tell people some advanced secrets of the dark art of scripting. Maybe they have been reading too many Harry Potter books…

That’s just a brief glance into the speaker line-up – there are many others who deserve mention but I can’t fit into this space.

Apart from running around to help make sure that things run smoothly, I’ll be speaking about “MyAnalytics and the rise of machine learning inside Office 365” on Tuesday. I also have the pleasure of introducing a fine panel from the Exchange development team on Wednesday when the challenge exists to “bamboozle the Exchange experts”. The members of this panel include Greg Taylor, David Espinoza, Brian Day, Ross Smith IV, and Jeff Mealiffe, all of whom are well-known within the Exchange community. It should be interesting – that is, if the folks at Connections come up with some difficult questions.

More details about the IT/DEV Connections sessions for 2016 can be found in the catalog.

No doubt some folks will find their way to the Scheduled Maintenance party in the Ghostbar of The Palms Hotel on Tuesday (9pm-midnight). Passes to this party are by invitation only. Request yours on this site. And if you attend the party, please be sure to turn up for Wednesday’s sessions with a smile on your face. You know it makes sense.

Follow Tony on Twitter @12Knocksinna.

Want to know more about how to manage Office 365? Find what you need to know in “Office 365 for IT Pros,” the most comprehensive eBook covering all aspects of Office 365. Available in PDF and EPUB formats (suitable for iBooks) or for Amazon Kindle.

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Ignite done, now on to Connections!

Leaving the controlled bedlam that is Microsoft Ignite behind, I travel to Las Vegas next week for the more intimate and less stressful IT/DEV Connections event, where I’ll be chairing the Enterprise Collaboration track. If you want to catch up with what happened at Ignite, I published five articles on Petri.com:

Office 365 News from Ignite – Day 1: The keynotes, Exchange 2016 CU3 and the Outlook REST API, the Outlook apps have completed their move to the Microsoft Cloud – but not for everyone, and no change in the reported number for Office 365 monthly active users.

Yammer and Office 365 Groups ConnectThe Yammer community will have been relieved to have heard Monday’s announcement that the long-awaited and much-promised connection between Office 365 Groups and Yammer is coming (Figure 1). According to Microsoft, the new capabilities will be delivered in a series of phased updates. However, only new Yammer groups will be able to take advantage of the linkup with Office 365 Groups.

Office 365 at Ignite – Exchange, SharePoint, and more: There’s lots to hear and learn about relating to Office 365 at the Microsoft Ignite conference in Atlanta this week. All of the product groups are putting their best face forward to impress and amaze customers with what has happened or what will happen inside the service. Here’s some of what I have been hearing.

Office 365 Groups News from IgniteOffice 365 Groups occupy a special place in Microsoft’s collaboration strategy. The link-up between Yammer and Groups was the headline news for some people, but a lot of other facts were revealed at the Ignite conference, mostly around operational improvements to help tenants manage groups better. Here’s some of what I encountered.

Wrapping up Ignite – more Office 365 Snippets:  Some of the things I found out or explored during the week include a solid DLP roadmap for Office 365, how BMC Remedy creates incident tickets from DLP audit events, that Veeam now offers a backup for Exchange Online, how QUADROtech’s ADAM plans to drag public folders into the 21st century, the delights of recording a special version of the Office 365 Exposed podcast, why Office 365 will use classification policies in the future, and my continuing frustration with the old OneDrive for Business sync client. Maybe the new client will fix all known ailments.

I also participated in three sessions:

The Grand Exchange debate – why you would or would not want to move mailboxes to the cloud. This was a fun exercise with Greg Taylor and Steve Conn of Microsoft designed to surface the reasons why people want to stay on-premises and debate whether the reasons hold true. We didn’t want to come up with a definitive answer because no such answer exists. Instead, we wanted to provoke a discussion and I think that we succeeded in that respect.

The Ultimate Field Guide to Office 365 Groups. Microsoft gave a lot of information at Ignite about future developments for Office 365 Groups. This session provided a counterweight in that it focused on how groups are used in the field.

Meet twin sons of different mothers (MVPs and Exchange engineers). I chaired this panel session where most of the questions were about on-premises and hybrid configurations. Karim Battish and Jeff Mealiffe of Microsoft were busy answering, but Andrew Higginbotham and Jeff Guillet had some views to share too.

All-in-all, it was a busy time at Ignite. The value of the conference is not all in the breakout sessions, interesting as they are. I actually get a lot more from meeting people and companies to take the pulse of what’s happening in the technology spaces that I care about. After all, you can always watch the Ignite sessions online.

In any case, it’s time to get my head down and finish the sessions I have to deliver at IT/DEV Connections and at the UK UC Day a week or so afterwards…

Follow Tony on Twitter @12Knocksinna.

Want to know more about how to manage Office 365? Find what you need to know in “Office 365 for IT Pros,” the most comprehensive eBook covering all aspects of Office 365. Available in PDF and EPUB formats (suitable for iBooks) or for Amazon Kindle.

Posted in Cloud, Office 365, Office 365 Groups | Tagged , , , | Leave a comment

Fun and Games (and $2220 to be won) at Microsoft Ignite


Anyone who has attended large technology conferences that include a vendor exhibition know the routine. Cramped booths, disinterested staff sneaking looks at their smartphones instead of engaging with conference attendees, and giveaways that range from the banal (the ubiquitous t-shirt emblazoned with the vendor logo) to the frankly weird (anything electronic that features flashing lights).

It’s easy to complain about how vendors attempt to be noticed at exhibitions but it’s a lot harder to come up with new ways of engaging with potential customers, especially if you want to do something different that’s a bit of fun. Sybari, the company that revolutionized anti-virus scanning for Exchange at the end of the 1990s, had the right attitude when they launched a series of impressive stands with great giveaways at TechEd events. I remember a Harley-Davidson motorcycle being given away one year and a Mini car on another occasion. Sybari were never less than interesting. That is, until they were acquired by Microsoft.

Which brings me to the Microsoft Ignite conference in Atlanta next week. Ignite has a very large exhibition because vendors know that this is a once-in-the-year opportunity to strut their stuff in front of a huge number of potential customers and partners. The space for stands has been bought, stand designs commissioned, and vendors are honing demos, messages, and giveaways for next week. The Ignite exhibition area will be a bear garden of noise, signs of all shapes and sizes, and people.

Apart from Microsoft, it’s going to be hard for any other vendor to stand out and attract attention at Ignite. This is the challenge that faced the marketing team at QUADROtech, where I serve as an external director. A discussion over a couple of drinks brought an idea of leveraging the current Pokémon Go fad. Not that I know much about Pokémon, apart from the observation that having the app active on a smartphone makes people bump into others as they stroll the streets of Dublin. Even so, the idea of searching for and “capturing” special people to score points is one that can be applied in many different circumstances.

QUADROtech is offering conference attendees the chance of winning $2,220 by participating in a game to capture “QTmons”. Instead of being a “virtual creature”, A QTmon (pronounced “cutie-mon”) is a personality in the Office 365 world –  perhaps an MVP or a Microsoft engineer – who is at the conference. Each QTmon is assigned a points value. A full list of the QTmons is available online.

After registering with QUADROtech at booth #1948 (hint – registration is only possible when the Ignite exhibit hall is open, register as soon as the hall opens on Monday to get maximum game time), players score points by “capturing” a QTmon by taking a picture of the QTmon (and themselves) on their smartphone and tweeting the resulting photo. To score, the tweet has to contain the number of the QTmon and the special #QTmon hashtag. Something like:

“I captured #QTmon #50 at #MSIgnite.”

A QTmon is captured (image credit: Michel de Rooij)

A QTmon is captured (image credit: Michel de Rooij)

QUADROtech is providing players with t-shirts and extra points can be scored if the QTmon signs the shirt and the signature is visible in the tweeted photo (hint – use something like a black Sharpie for the signature). Extra points are also scored by taking pictures of QTmons at special events, such as the Scheduled Maintenance party on Monday night. An online leaderboard will help players track their progress.

The game is intended to provide some lighthearted fun during a serious conference – but the serious matter of $2,220 in hard cash is there to be won and I imagine that QTmons will be pursued with vigor during the week. Remember to be polite when you ask a QTmon for a signature and a photo!

Follow Tony on Twitter @12Knocksinna.

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A new sponsor for Office 365 for IT Pros

The Office 365 for IT Pros book has a new sponsor! The author team is delighted to announce that QUADROtech has agreed to support the project for the next year. An update to the book has been issued containing a new chapter authored by QUADROtech along with a set of regular updates to chapters. See the change log for details. PDF and EPUB formats of the updated books are available at ExchangeServerPro.com now. An update for Amazon Kindle is making its way through the Amazon publication process and will be available shortly

All of the author team have day jobs. Mine is as an advisor to companies, Paul runs the ExchangeServerPro.com site and writes books like the recently released Exam Ref 70-345 for deploying Exchange 2016, and Michael is a busy consultant in Belgium. Without sponsorship, it would be impossible to dedicate the time and energy required to keep the Office 365 for IT Pros project pushing ahead. We would lose the ability to keep the book as up-to-date as possible and we would not have the time to poke into the corners of Office 365 to understand what really happens.

As part of their sponsorship, QUADROtech is making some free copies of the book available to people who sign up on their site.

We’re very grateful to the support that Binary Tree provided over the last year. Without their help we would not have been able to issue the third edition. At least, not in the content-rich form that it is. We look forward to working with Binary Tree in the future.

Now that sponsorship is in place, we look forward to being able to improve the content in the third edition even more and to prepare for the publication of the fourth edition, probably in early 2017.

Thanks for all of your support.

Tony, Paul, and Michael

Posted in Cloud, Delve, Delve Analytics, Email, Exchange, Exchange Online, Office 365, Office 365 Groups | Tagged , , , | Leave a comment

Reasons not to move from on-premises Exchange to Office 365

As many readers will be aware, Microsoft’s Ignite conference starts in Atlanta on September 26, 2016. I am speaking at a number of sessions. Possibly my favorite is the opportunity to debate Greg Taylor from the Microsoft Exchange development group on the topic “The Top Ten reasons not to move your Exchange on-premises mailboxes to Exchange Online“. The debate will be chaired by Steve Conn, who might have quite a task on his hands as those who have seen Greg in action in the past understand how excited he can become. I’ll be the calm, logical one with the scintillating comments. Or not. We’ll just have to see.

In any case, we need to understand the reasons why people might choose to leave their mailboxes on-premises so that we can debate the rationale and reasoning. I’ve put together a list of the most common reasons I know of and would appreciate your help in recording others, if they exist. Please reply to this topic with your reason and we’ll add it to the mix.

I doubt that we will get to debate more than 10 topics during the 75-minute session… But you never know!

Thanks for your help

Follow Tony on Twitter @12Knocksinna.

Backup and recovery

  1. Microsoft uses Native Data Protection and doesn’t take backups of Exchange Online data. I like to have the security of backups, just in case an administrator or a user does something stupid – or we are hit by a ransomware attack and have to restore some mailboxes.

Stability and robustness

  1. Our Exchange 2013 infrastructure delivers better availability to our business than we believe is possible from Office 365, especially with all the horror stories we hear about multi-hour outages for essential components like AAD and EOP. The SLA results as reported by Microsoft are accurate for the entire service but don’t reflect the experience of individual tenants.
  2. Our server infrastructure is modern, we’re up to date with Windows Server, and we think we have a highly cost-effective platform for the next five years.
  3. Exchange 2013 and Exchange 2016 are feature-rich email servers already and Microsoft is doing a good job in transferring some excellent technology from the cloud, like Managed Availability, simplified DAGs, and automatic DAG activation. We don’t need anything else.
  4. Our Exchange admins are the best in the business and have our Windows servers humming beautifully. Why would we plunge into the unknown world of Office 365 and all its component parts?
  5. When a problem happens inside Office 365, it seems like no one knows what is really happening and you have to fall back on Twitter and Facebook to gain some insight into how widespread the problem is and when it might be resolved. That’s an unacceptable state of affairs for our business. In other words, monitoring and reporting for Office 365 to understand the current state of affairs on a minute-by-minute basis is poor when compared to what we can do inside an on-premises environment.
  6. We’ve heard that the Office 365 support is pretty poor at times and you have to wait before you can get to speak to someone who isn’t reading off a script and might actually be able to help. That’s a big concern when you consider moving from a tightly managed and well-supported on-premises environment.


  1. We want to use our own keys with Exchange and AAD RMS and Exchange Online doesn’t support BYOK. In other words, I don’t trust Microsoft to protect the privacy and security of my organization’s email and documents, if we let them own the encryption keys.
  2. The fact that the Office Graph records every interaction between Office 365 users is downright scary in a “big brother” kind of way. There’s no way that my users want or need to know the kind of information that Delve Analytics reports.


  1. My Microsoft sales person is selling Office 365 because they are compensated on that basis. They’re not interested in listening to our desire to remain on-premises and that makes us believe that the move to the cloud is great for Microsoft and probably less good for us.
  2. We don’t trust the costs cited by Microsoft for Office 365. You start off with a low monthly cost but then need to spend more to get the functionality that you really need, like AAD Premium or a high-end plan. We also think that you have to spend a lot of time managing licenses to make sure that you’re not overpaying for unused licenses.
  3. There’s no guarantee that Microsoft won’t increase the costs of all the bits we need to buy to create our Office 365 environment at a higher rate than inflation to achieve their goal of a $20 billion annual revenue run rate for commercial cloud products by mid-2018.
  4. Exchange is the fulcrum of an ecosystem we have constructed to serve business needs. To move to Office 365, we’d need to do a heap of redevelopment to make sure that Exchange Online delivers everything that we need. That work costs money.


  1. Giving users a standard 50 GB mailbox quota only encourages them to keep stuff that they should delete immediately. If we want to give 50 GB quotas, we can, especially now that storage costs are so low and Exchange 2016 does such a good job of supporting JBOD.
  2. We have users in some pretty remote places where Internet access is not great. The cloud’s not for us.
  3. Office 365 requires customers to keep software components at a far more recent level than we are accustomed to on-premises. It seems that we would be constantly updating Exchange 2016 to maintain support for a hybrid connection or Outlook to make sure that clients can connect to Exchange Online. That seems like a whole heap of effort for not a lot of return.
  4. The rate of change inside Office 365 is too rapid and challenging for our business users to cope with. No one wants to see a new client interface every three months. We like the stability and robustness we can assure through our own deployment.


  1. Public folders are all the collaboration tools that any reasonable person could want. It will take us forever to move the data out of public folders and to realign business processes around new types of collaboration tools. That’s a real hidden cost of migration both in terms of getting the work done and the business disruption. We just can’t take that cost on now.
  2. There seems to be a lot of SharePoint wrapped up in Office 365. Who wants to go near that stuff?

Out of the box thinking

  1. I do want to move to the cloud and am thinking about migrating from Exchange to Outlook.com.
  2. We believe that Microsoft will fulfil their commitment to support Exchange 2016 until 2025. Why would we ever move until they stop supporting on-premises software?
  3. If we migrated to the cloud, Ross Smith IV and Greg Taylor would hate us very much and that would be no fun.
Posted in Cloud, Email, Exchange, Exchange Online, Office 365 | Tagged , , , , , , | 17 Comments

IT/DEV Connections 2016 – Enterprise Collaboration Track

As has been the case for a number of years now, I helped to select the sessions for the IT/DEV Connections conference, which takes place at the ARIA Hotel in Las Vegas on October 10-13. Given the content that will be covered, it might seem strange to run a conference so close to the Microsoft Ignite event. However, it’s easier to understand when you consider that:

  • Microsoft moved the date and location for Ignite from May in Chicago to September in Atlanta and forced Connections to adjust its mid-September date. The logistics and costs involved make it not an easy task to move large conferences and moving both resulted in the current dates.
  • Naturally, Ignite will be dominated by Microsoft news and updates about products and other marketing announcements. A great deal of product information will be presented also, but “in the best possible taste”. Don’t expect much critical analysis of the flaws of Microsoft products during Ignite sessions! On the other hand, IT/DEV Connections prides itself on the independent and knowledgeable perspective of its speakers. We certainly like Microsoft technology, but we want to expect the ifs, buts, and maybes of the technology as well so that people are fully-equipped to deploy. That’s why IT/DEV Connections is sometimes called the “Anti Kool-Aid” conference. I have never even seen Kool-Aid (to my knowledge) so this analogy fails on me, but there you are…
  • The flood of announcements and news from Ignite need some time to digest and make sense of in terms of what they mean for using different technologies. We hope to be able to help in that respect at IT/DEV Connections.
  • Ignite is on the East Coast; IT/DEV Connections is on the West. The ARIA is actually a very good conference hotel that is relatively well insulated from the madness of Las Vegas, if you want that to be the case. On the other hand, it’s also in the middle of the strip…

In any case, below you can find the full set of Enterprise Collaboration sessions planned for IT/DEV Connections. Some well known faces are on the schedule, including Mr. ExchangeServerPro (Paul Cunningham), Chris McNulty, J. Peter Bruzzese, Jeff Guillet (Expta), Benjamin Naulin, Michael Van Horenbeeck (Van Hybrid), Paul Robichaux, and Scot Hillier. The sessions cover everything from managing Exchange and SharePoint on-premises servers to Skype for Business. This year we made a deliberate decision to create a big set of sessions that address the question of how to effectively manage many aspects of Office 365.

I’m looking forward to the Wednesday “Bamboozle the Exchange Experts” session, which will feature the Exchange Server CXP (Customer Experience team),including such well-known speakers as Greg Taylor and Ross Smith IV. Please come along with the most obscure and horrible question you can think up between now and then.

We also have a number of new speakers this year. I wish them well. It’s hard to get up in front of an audience and explain your thoughts on technology (and hopefully make sense).

Join us in Vegas!

Tuesday Sessions

Tuesday, October 11, 8:00am-9:00am
Best Practices for Deploying and Managing On-Premises Exchange Server Paul Cunningham
Cloudbreaking – Business Intelligence Engineering for SharePoint 2016 and Office 365 Chris McNulty
Office Graph API & Delve, Unleash the Power Fabian Williams
Avoiding the Icarus effect: Office 365 Risk Mitigation J. Peter Bruzzese
Tuesday, October 11th, 9:15am-10:30am
Exchange Performance Disaster Recovery and Migration Troubleshooting Andrew Higginbotham
Migration (Exchange) to Office 365 Jaap Wesselius
Autodiscover is the Hero of the Exchange Motherland Jeff Guillet
Upgrade to SharePoint 2016 Matthew McDermott
Tuesday, October 11th, 11:00am-12:15pm
Automate Exchange deployment with PowerShell Desired State Configuration (DSC) Ingo Gegenwarth
Configuring a proper SMTP relay for Exchange on-premises and Exchange Online Jeff Guillet
Solving modern day business problems using Power Apps Fabian Williams
Architecting SharePoint 2016 Liam Cleary
Configuring SharePoint Hybrid Search Matthew McDermott
Tuesday, October 11th, 1:15pm-2:30pm
Delve Analytics and the rise of machine learning inside Office 365 Tony Redmond
Building Solutions with the Office Graph Liam Cleary
Message hygiene with Exchange Jaap Wesselius
Deep Dive into Cloud Hybrid Search Jeff Fried
Tuesday, October 11th, 3:00pm-4:15pm
Troubleshooting Exchange Server: Clients, Transport and Security Paul Cunningham
Figuring out this new collaboration with OneDrive, Groups and Team Sites Benjamin Niaulin
The Magnificent Seven: The do’s and don’t about Office 365 Migration J. Peter Bruzesse
Scripting Tasks in SharePoint Online with PowerShell and the REST APIs Alan Byrne

Wednesday Sessions

Wednesday, October 12th, 9:15am-10:30am
Exchange Virtualization Mistakes to Avoid Andrew Higginbotham
A day in the life of an Office 365 consultant Michael Van Horenbeeck
How to Leverage Office 365 Groups in the Enterprise Justin Harris
Data Loss Protection in SharePoint 2016 and SharePoint Online Liam Cleary
Wednesday, October 12th, 11:00am-12:15pm
Monitoring Office 365: What Works and What Doesn’t Paul Robichaux
Demystify OneDrive for Business – The Good and the Bad Benjamin Niaulin
SharePoint In the Clouds – Migrating to Azure and Office 365 Chris McNulty
Office 365 Migration and Administration for Small Businesses Andrew Higginbotham
Wednesday, October 12th, 1:15pm-2:30pm
Bamboozle the Exchange Experts Tony Redmond
Office 365 Governance and Information Architecture Martina Grom
Building Applications for Office 365 and SharePoint with Angular 2, TypeScript, and ASP.NET Core 1.0 Scot Hillier
Office 365 Connectors Toni Pohl
Wednesday, October 12th, 3:00pm-4:15pm
Managing five million Office 365 accounts using PowerShell and some other APIs Alan Byrne
Troubleshooting Exchange client connectivity Ingo Geganwarth
Office in the Outback – Using Office 365 as a Service for Field Mobility Applications Veli-Matti Vanamo
PowerApps, Flow and Logic Apps – what’s in and behind? Toni Pohl

 Thursday Sessions

Thursday, October 13th, 8:30am-9:45am
While You Weren’t Looking: going beyond Office 365 Paul Robichaux
How I design global voice solutions with Skype for Business Stale Hansen
Solving real-world problems with Azure Active Directory Premium Justin Harris
Business Value of Office 365 Adoption Martina Grom
Style Your Web Apps and Office & SharePoint Add-ins with the Office UI Fabric Andrew Connell
Thursday, October 13th, 10:15am-11:30am
Succeeding with Skype for Business Meeting Broadcast Stale Hansen
How Office 365 impacts merger and acquisition activities Joe Palarchio
Securing your Office 365 deployment with acronyms: how to leverage EDP, EMS, RMS and AAD! Michael Van Horenbeeck
Learning Angular2 to Building Office Add-ins Andrew Connell
Development for SharePoint Online using JavaScript Injection and Remote Provisioning Ted Pattison
Thursday, October 13th, 12:30pm-1:45pm
How Office 365 will give your security team heartburn and the relief you can provide them Joe Palarcho
Developers Introduction to the Power BI Platform Ted Pattison
Lessons from the Field: Applying Records Management in the Cloud Veli-Matti Vanamo
Experience from the field – How to use a Team Site effectively for Collaboration Benjamin Niaulin
Thursday, October 13th, 2:15pm-3:30pm
Office 365: Deployment and Management – Ask the MVPs Tony Redmond
Office 365: Programming and APIs – Ask the MVPs Scot Hiller

See here for more information on IT/DEV Connections.


Posted in Cloud, Delve, Delve Analytics, Email, Exchange, Exchange Online, Office 365, Office 365 Groups, SharePoint Online, Technology | Tagged , , , , , , , , , | 1 Comment

HTTP error 400 accessing Office 365


HTTP Error 400. Can’t access the Office 365 Portal

I recently hit a problem when attempting to access the Office 365 Portal with Chrome. Any attempt resulted in a HTTP Error 400 as shown above. The problem was confined to a single PC and a single browser on that PC as both IE and Edge were happy to connect to Office 365.

The wonders of Internet search quickly located some help and suggested that the issue was due to a corrupted cookie associated with the request.


Cookies used by portal.office.com

As obvious from the screen shot, connections to portal.office.com use a lot of cookies. There’s no way to say which of the 22 cookies might be corrupt, so the easiest and quickest fix is to delete the cookies and force the next connection to recreate whatever is needed. Do this by selecting the X opposite the set of cookies and then click Done.

Ten seconds later a connection was made and the problem resolved. Isn’t it great when things fall into place so easily!

Follow Tony @12Knocksinna

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