View from Row E: Ireland v Samoa


On Saturday, November 13 it was time to return to Lansdowne Road (aka the Aviva Stadium) to retake our seats in Row E of the South Stand for the Ireland v. Samoa match. Ireland’s performance in week’s game against South Africa had been a real disappointment and we all hoped for something better this time round. Regretfully, even though Ireland won 20-10, the game was a damp squib. Things weren’t made any better by the antics of some youngsters in Row C in front of us who seemed to spend the match calling their friends (by phone and in person) or shouting at Irish players who were warming up to see if they could get the players to acknowledge their existence. Of course, I know that I sound like a grumpy old man when I say this, but “it wouldn’t have happened at the old Lansdowne Road…” On the other hand, maybe the folks in Row C got value for money through the social meeting they had during the game plus the opportunity to shout inanities at players. Seems like a wasted afternoon to me, but you can’t please everyone…

Getting back to the game, the press has commented extensively on the referee’s performance at scrum engagement and I think it is fair to say that the scrums turned out to be extended, boring, and unproductive. The referee might be criticized for not being able to communicate his requirements to the players but the players, especially the Irish team in the first 60 minutes, deserve criticism for not taking action to avoid the 3 penalties and 4 free kicks that were awarded against them. However, scrums weren’t the only uninteresting phase of play in this game and nothing much appealed to the eye. In addition, players are professionals and you’d expect them to be able to work out how to avoid sanctions after the first couple of free kicks/penalties.

During the game, the first Irish try was the product of some pretty turgid pick and drive play; the second was a nice example of taking advantage of your opponent when they disengage their brain after a penalty award close to their line; Samoa scored the best try with a neat cut-in and excellent line through the Irish defense. After that, line-outs provided the highlight of the game… so you can understand that not much was going on.

As there wasn’t much to interest the rugby purist on the pitch, I took a couple of photos to illustrate the view from Row E. The photos were taken with a Nikon D700 camera equipped with a 24-120mm zoom.

The first shot is of Devon Toner winning a line-out on the Samoan 22m in the first half. This was Devon’s first cap and he did a good job of winning ball.

Devon Toner goes high to win a line-out for Ireland v Samoa

This shot shows Brian O’Driscoll forcing a 5m attacking scrum by causing Samoa to touch down behind their own line. There is quite a variety of seats and viewing positions in the Aviva Stadium. Some are “in the Gods” and far removed from the action. Others like the one we had in Row E are close to action when it happens at the South End but totally remote and detached when play goes to the North end. The best seats in the house are naturally in the middle of the pitch in the lower East and West stands.

Brian O'Driscoll forces Samoa to concede a 5m scrum

The last shot shows the Irish team lined up to receive the Samoan challenge before the game. Not quite the New Zealand haka, but worthwhile seeing all the time.

The Irish team face the challenge from Samoa

Saturday’s game was a disappointment, but tonight everything is reset as I’m in Limerick for the Munster vs. Australia game. It’s good to see that touring teams are still willing to play non-international games outside the major centres and I am looking forward to seeing how an admittedly weakened Munster squad (many of their top-line players are in the Irish team preparing for the game against New Zealand on Saturday next) play against the “green and gold”.

– Tony

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Arrest the “Reply All” scourge!


Today, Microsoft Research published an interesting add-in that works with both Outlook 2007 and Outlook 2010 to help suppress the awful mess that users can get themselves into with the ‘Reply All’ button.

As you probably know, “reply all” works by creating a reply addressed to every TO: and CC: recipient in a message header (BCC recipients are dropped). When used correctly, the reply all function is valuable in terms of making sure that everyone on a message thread receives the latest contribution to a discussion.  The problem is that people get lured into a false sense of security that reply all is the way to respond to every message. They only learn the hard lesson that reply all can tell when they dispatch a message copied to all and sundry within the company (and maybe a few external recipients) to share some of their deepest and most private thoughts, such as what they really think of the CEO.

You might say, “but the user can rescue themselves by recalling a message sent in error” and yes, although Outlook provides such a feature, modern messaging systems are so fast at delivering messages and users are so wired and connected that it’s likely that the damage is done and the offending message is read a few seconds after it is sent.

Exchange 2010 attempts to solve the problem with “MailTips”. Essentially, MailTips are pieces of advice delivered by clients to users based on to whom they address a message. The data used by MailTips is derived from system data (such as the number of recipients in a distribution group) and personal data sourced from Active Directory (such as the fact that a recipient’s mailbox has exceeded quota and isn’t accepting any more messages).  You can also create customized MailTips for mail recipients – for example, to indicate that a distribution group is moderated and messages sent to the group won’t be distributed until the message is passed by a moderator.

The Client Access Server works with clients to figure out what MailTips to display and all is well as long as you use a client that knows how to request and display MailTips. The only clients in this category are Outlook 2010 and Outlook Web App (OWA), so you’re out of luck if you run Outlook 2003 or Outlook 2007 even if you’ve invested heavily to deploy a brand-new Exchange 2010 environment.

The add-in published by Microsoft Research isn’t a perfect solution. But that’s not surprising because people have all manner of bad email habits that won’t be cured with software. The important point is that it’s a help that may be appropriate and useful in your deployment, so it’s worth having a look to see whether it makes sense for you.

– Tony

Posted in Exchange, Exchange 2010, Outlook | Tagged , , , , | 1 Comment

Drowned in the Aviva


Saturday’s game between Ireland and South Africa marked “Rugby coming home” to the Aviva Stadium, aka Lansdowne Road, Dublin. Of course, the fact that rugby had returned home on July 31 with a special match arranged to launch the stadium had been overlooked by the IRFU marketing department, but that’s not important right now.

The game proved to be a disappointment. Ireland never got going until the last 10 minutes and the crowd was flat. Part of this was due to the 15,000 seats that weren’t filled due to the stupid pricing policy that had sought too much from hard-pressed fans in the middle of a recession, part of it was due to the weather. Rugby isn’t fun for players when it’s cold and raining and it’s even less fun for spectators. We sat in row E of the South Stand, five rows from the pitch. The view was great but the rain teemed down to make everything very unpleasant all round.

The record will show that Ireland lost by two points (21-23) but South Africa won this game reasonably easily. The twelve points scored (2 tries) in the last ten minutes came after South Africa had withdrawn some of their key players and had rearranged their back line, so it’s not altogether clear whether Ireland would have had the same degree of success had the original team stayed on.

The next time I shall see South Africa is in Murrayfield, Edinburgh when they take on Scotland in two weeks time. At least I shall have a nice, warm TMO position to view the game…

– Tony

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Books and their foreword


I’m pleased that Rajesh Jha, corporate Vice President for Microsoft Exchange Server, agreed to write the foreword for my Microsoft Exchange Server 2010 Inside Out book. The book is also available from Amazon.co.uk and other online and traditional booksellers. I’m pleased to say that the book has now gone to press after some last-minute tweaks to things like the back-matter content (what you see printed on the rear cover of the book). Printed copies should be available in a couple of weeks and electronic copies will come a little while afterwards, or so I hear.

I have enjoyed excellent relations with every leader of the Exchange development group since Brian Valentine (aka BrianV) first agreed to write the foreword of my Exchange 4.0 book in 1996. Every VP of the Exchange group has written a foreword for me – something of which I am very proud. Some are still at Microsoft (for example, Terry Myerson now leads the Windows Phone initiative while David Thompson is very involved with Microsoft’s online services) and others have moved on to other challenges or indeed to retirement. None seem to have suffered too much from having to cope with the demands of working with me, even when I was at my most demanding. Of course, they might have a different view!

Moving to the other side of the equation, I have been honoured to write forewords for many books about different aspects of Microsoft Technology by authors such as Kieran McCorry, Guido Grillenmeier, Jan De Clercq, Alain Lissoir, Kevin Laahs, Emer McKenna, and Pierre Bijaoui (all of which I obviously recommend). It’s nice to be asked because it shows that the author values your opinion and standing. However, it can be challenging to write something that is cogent, insightful, and helps the reader understand the value and tone of the book. I don’t agree to write a foreword unless I like what the author has produced and believe that it adds something to the area of technology that they set out to cover. Because of this, I find it very difficult to let an author down softly when I decline their request to write a foreword.

With this in mind, here’s Rajesh’s foreword for Microsoft Exchange Server 2010 Inside Out

– Tony

Foreword

I took over the Exchange team in 2008 after 18 years in various roles at Microsoft, welcomed to the team appropriately via a blog post on the “You Had Me at EHLO” Exchange team blog.  In November 2009, not too long after taking on this new mantle, I was in Las Vegas preparing to keynote the Exchange Connections conference to celebrate the launch of Exchange Server 2010.  Knowing that I’d have some time to get to know members of the much lauded Exchange community at the event, I reached out to my team for suggestions on what customers to seek out, which partner booths to visit, and any other advice they’d have.  If one thing was universally clear it was that I had to…simply must…meet Tony Redmond.

Tony has been a fixture in the Exchange community for over a decade.  Whether it is his advocacy for the Exchange customers or his critical feedback toward improving the product, Tony has played a significant role in the Exchange ecosystem since before the first Exchange Server ever shipped out of Redmond.  He is one of the most popular speakers and authors on Exchange and an important voice for every one of the executives who preceded me as leader of Exchange at Microsoft.

It is appropriate that, after 14 years, it is Tony publishing a book on Exchange Server 2010 SP1, a release that has so much to do with responding to customer and community feedback through early adopter and beta programs that he has been so active in over the years.  Although an important milestone for the server, Exchange 2010 SP1 is also a significant milestone in our cloud strategy.  This is the version of Exchange that we carry to our own datacenter as we bring the capabilities of Exchange 2010 to the cloud.  It is unprecedented in the industry to provide a product that so comprehensively increases the operational efficiency of IT, makes users more productive in their daily workflow and reduces the risk profile of an organization and bring this value to customers whether they choose to deploy servers on-premises or migrate mailboxes into the cloud.

It is this unprecedented choice and flexibility that makes Exchange so unique and SP1 so important.  It is with this focus that my team marches forward as we plan for the next updates to Exchange Online and the next versions of Exchange Server.  Exchange 2010 SP1 makes me excited for the future of Exchange and I hope it does the same for you.

On behalf of my entire team, thank you for being part of our Exchange family and enjoy the book!

Rajesh Jha
Corporate Vice-President, Exchange
Microsoft Corporation
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White van returns to Ireland


Our journey from Ireland to the South of France and back is now complete. The drive back from the Côte d’Azur was long but passed reasonably well, even if the journey was lengthened somewhat by the need to pass by Nice Airport to drop family members who had chosen to fly. After that, it was a case of turning our white van west again to head to Aix-en-Provence before turning north towards Lyon, St-Etienne, and onward to Clermont-Ferrand for an overnight halt at the Novotel.

Novotel is the middle-of-the-road brand of the Accor hotel group, which also includes brands such as Etap (all the cheap plastic that you can endure in a room) and Sofitel (the most expensive brand). It usually provides good lodging with large rooms, comfortable beds, and a restaurant that serves acceptable food. In this case, the Clermont-Ferrand Novotel delivered on the first two points but failed on the last as the dinner we were served was not good. We were served tough ravioli in a sauce that allegedly had some relationship with cheese and a risotto that featured three fillets of rouget (fish) dried artfully into the rice without adding much taste or anything else to the dish.  We were too tired to complain, except to ourselves, and ate the food. Maybe the accompanying wine dulled the pain.

Next day, we headed north again via Bourges, Tours, Le Mans, Caen, and eventually to the ferry terminal in Cherbourg.  The roads were clear and the drive was easy. The autoroutes in this part of France are new and less heavily used than those in the east, which makes me think that this is a better route than the traditional flog around Paris and then south through Beaune and Lyon.

Driving in France can be expensive, especially if you make extensive use of autoroutes. A van is classified as a “type 2” vehicle (cars are type 1, the other types are coaches and HGVs), so we spent about EUR330 on tolls for the journey to and from the Côte d’Azur (about 2,500 km in total). Depending on the route followed, a car costs around EUR270 for the return trip. Some other points to bear in mind include:

  • The French road network is evolving all the time as new autoroutes are built with the consequent effect on minor roads. An up-to-date satnav is essential. Even so, good maps are a big bonus, especially when figuring out the right places to stop. Several companies including Michelin and IGN (French geographic institute) publish updated books of maps annually and the EUR15 investment is well worthwhile.
  • Autoroute rest stops continue to serve overpriced so-so food that doesn’t add anything to the experience of driving through France. It’s a better idea to leave the autoroute at a peage (toll location) to take a lunch stop in a small town where you’ll probably find a range of restaurants to choose from.
  • Fuel prices vary enormously. The cheapest price we found for diesel was EUR1.12/litre in an automated station in Cherbourg. The dearest was EUR1.32/litre in some autoroute rest stops. Usually the cheapest fuel is found in the stations attached to major supermarkets such as Carrefour and E. LeClerc, so it’s a good thing to fill up there before venturing onto the autoroute. Petrol prices are much higher than diesel in France and were usually around EUR1.45/litre on the autoroute.
  • The speed limit on an autoroute varies from 90 km/hour to 130 km/hour, depending on road conditions and location (urban/rural). Our van had the aerodynamic qualities of a white brick and the fuel consumption dutifully climbed according to speed. Keeping a steady 110 km/hour proved to be much more economical than the occasional bursts of 125 km/hour.

I returned the van to VanRentals.ie, who handled the check-in process with speed and accuracy to send me on my way as a happy customer.

Now back to normal day-to-day work with some blogs to write on different aspects of Exchange.

– Tony

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Thoughts on MyPublisher


I have used MyPublisher to create photobooks, Christmas cards, and calendars since 2005. I can’t pretend to have done any great research before selecting MyPublisher. The choice came about as a form of blessed serendipity as I read a review of home publishing software in the Wall Street Journal while waiting for some clothes to wash in a laundromat in San Francisco. Great things happen while your whites spin for the last time!

There are many other ways to create the same kind of output from your photo collection. At the time when I started, most of the other software packages were web-based and required you to upload images to a web site before you could manipulate them into whatever you wanted to produce. This approach wasn’t appealing because it meant that you couldn’t work offline. In addition, it seemed that the web-based approach was often as slow as molasses – at least it was back in 2005. Today, things are a little different as PCs and networks have become faster. However, it’s interesting that competitors such as Snapfish have upgraded their photobook creation software to permit offline work.

Working with MyPublisher is simple. Download the software from their web site and install it onto your PC. The current version is 5.1. I’ve used the software without problems with Windows XP, Vista, and now 64-bit Windows 7. Once MyPublisher is installed, start it up and decide what your project is going to be (photobook, calendar, etc.) and establish the set of photos that you want to include. MyPublisher comes with a large set of templates to get you started and it’s really just a matter of finding an appropriate template, loading the photos into the template, rearranging them into a pleasing layout, adding captions, and uploading the completed project to MyPublisher, who then takes care of printing the final copy and sending it to you via FedEx.

Of course, most photos are now multi-megabyte files and working with large collections of photos demands a significant amount of computing resource. I like to produce a yearly calendar to distribute within the family (I can’t report whether the family like accepting copies) and populate the pages of the calendar with multiple images on different pages. Our 2011 calendar, for instance, has 147 images.

I also like to create an annual photobook to record the passing of each year, mostly because it’s a great way of committing digital images to print in a very accessible manner. Photobooks can be read by anyone without a computer or other device, a fact that’s appreciated by old and young alike. It also means that the images that are so lovingly captured don’t rot on disk, never viewed after their initial capture.

The annual photobook projects consume many more photos – our 2010 version encompassed some 650 photos. The point is that once you’re dealing with large collections of photos, you have to expect to use a reasonable PC to do the work – or accept that things will slow down from time to time. I don’t create photobooks on laptops – I use desktop PCs for the purpose simply because the screen is larger (important for fine tuning) and everything happens faster. Those of you who strain your backs with mammoth laptops boasting 19 inch screens may care to disagree.

Over the years, the MyPublisher software has gotten better and better. Back in 2005 and 2006, you could pretty well anticipate experiencing a couple of crashes as you developed a project. Now, I rarely see a problem.

Better still, the customer service delivered by MyPublisher is outstanding. Our last project was the creation of a 2011 calendar and the MyPublisher production team noticed that one of the captions had overran the available space so it was incomplete when viewed in the printed version. They immediately emailed me to tell me about the problem and allowed me to cancel and resubmit the order at no charge. I was very impressed with the attention to detail.

Viewing a calendar online with MyPublisher

Most important, MyPublisher produces really good looking books and calendars. I have never had an issue with the quality of the output that they have generated. Everything that you create with them is available online in your bookshelf (see photo), so you can always get another copy if you need one.

It comes as no surprise to hear that many wedding photographers now depend on services such as MyPublisher to produce albums, complete with perfect binding and leather covers. I did a fair amount of wedding photography in my early days (in the late 1970s and early 1980s) and creating a quality album was always a lot of work. While the photographic challenge remains, the production is so much easier today.

– Tony

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White van to the Côte d’Azur


I am delighted to announce that I have joined the “man with white van” movement after driving a Mercedes Sprinter van from Dublin to the South of France and back. The van was hired from Van Rentals.ie, a company that offers fast and efficient service for Internet bookings and whose web site is complete with good articles about using vans for multiple purposes.

Although pertinent, I decided to ignore their advice to burn any furniture that you wanted to transport to somewhere in Europe from Ireland. Their point is that it is far cheaper to buy new furniture in somewhere like France or Spain than it is to hire a van, insure it, incur ferry costs, buy fuel, and pay road tolls. Of course, their hard-headed calculations completely missed the point that one wanted the adventure of driving a load of household goods in a van for several thousand kilometres over four days. This is something that I had not done before and won’t do again, but if you need a white van in Dublin, VanRentals.ie are worth your consideration.

My son Conor (co-driver) and I set off from Dublin around 2:30pm on Sunday. Apart from being slightly delayed by a 40-vehicle (complete with motorcycle escorts) “Heart to Hand” convoy en route to Romania, the drive down to Rosslare Harbour was uneventful. We topped off the van with diesel just in case the French strikes had had more impact on fuel supplies than we’d read about and proceeded to check-in with Irish Ferries. Five minutes later we were driving onto the MV Oscar Wilde and five minutes later, a good hour before the scheduled departure time, we were settled in our cabin.

The white van loaded onto the Oscar Wilde ferry

We left Rosslare Harbour at 18:00 with the sun going down over Ireland. The light was very pleasant as it cast a warm glow over the mountains all the way up to coast to Wicklow.

Departing Rosslare Harbour

The cabins on the Oscar Wilde are easy places to spend time during the voyage, both to sleep as the ship makes its way overnight or to simply escape from the crowds that can inhabit the public areas. Of course, you can also get away from the maddening hordes by spending time on deck but there’s a limit to how much sea-blown wind you can take in your face. The 3-star and 4-star cabins offer two beds equipped with duvets, a toilet and shower, a TV, and some storage space. The 5-star is grander and apparently comes with a double bed, a fold-down bed, much more room and better facilities such as a reasonable TV; this seems to be a good way for a family with small children to travel, but we haven’t upgraded ourselves to this level of comfort yet. The 2-star seems to be best if you want to travel in style and share four small bunks in a confined space.

The difference between a 3-star and a 4-star cabin is some EUR50 per passage (depending on the season). For the extra, you get a fridge in the cabin complete with a couple of tins of beer, some cold drinks, and two small bottles of wine (one red, one white). The beer is acceptable, the cold drinks welcome, and the wine instantly forgettable. Some fruit is also provided. All in all, given that the rooms are identical, I’d go with the 3-star cabin and save the money.

Based on previous experience, I had no great expectations of dining on the Oscar Wilde. It was ever going to be an exercise in culinary excellence or indeed, a bargain. Passing the chance to sit in a window to eat dinner in the EUR36.75 prix fixe “Berneval” restaurant or to experience the range of meat dishes available in its companion steakhouse, we tried the “Left Bank”, an establishment that describes itself as a brasserie.

In reality this is no faithful imitation of a Parisian establishment of copper-burnished countertops and low-lit (and in the past, smoky Gauloise-enhanced) atmosphere much beloved by Maigret. Instead, the Left Bank is a self-service restaurant complete with the chance to buy food that has been lovingly kept baking under warming lights for several hours. I doubt that any establishment on the Rive Gauche has ever served the kind of Goulash and Chicken Tikka that we eventually selected, mostly because they seemed to be the best hot dishes on offer. Both meals were acceptable in the kind of manner that anything warm that doesn’t taste of dried cardboard satisfies when you’re hungry. A plate of chips, an Irish gastronomic delight available in most hotels and restaurants, provided the best value. The Left Bank left us adequately content without ever stirring any desire to return and explore further down its menu.

By comparison with dinner, the Berneval restaurant comes into its own for breakfast. A full Irish breakfast (all the cholesterol that you’d care to eat) plus tea/coffee, orange juice, croissants, and so on costs EUR14.55. By comparison, the “full Irish” costs EUR12.35 in the Left Bank. The expenditure of an additional EUR2.20 for breakfast is fully justified, if only for the white cloth on the table and the waiter service.

The passing was smooth because the weather was excellent. In fact, the sea was like a millpond throughout and the sun beamed down on us during the morning. Arrival into Cherbourg is at 14:00 (local) on the winter schedule so there was plenty of time for a relaxed breakfast, several trips around the deck, and a chance to sit and read. The overall trip between Rosslare Harbour and Cherbourg takes 19 hours and this voyage was really very easy.

We began driving from Cherbourg at 14:15. The original plan was to drive via Caen, Le Mons, and Tours to get to near Bourges and then find a hotel, probably one of the cheap-and-cheerful roadside brands such as Formule 1 or Etap. However, traffic was light and the van easy to drive, so we pressed on and drove via St. Etienne, Lyon, Valence, and Aix-en-Provence to the south, eventually arriving at our destination in Flayosc at 04:55am after some 1,275 km. This was the first time that I had driven from Cherbourg to the Côte d’Azur without going around Paris and avoiding the heavy traffic that always builds around the city proved to be a good choice.

Getting fuel was the major concern en route. All week we had heard about the effects on supplies of the strikes in France. Listening to the radio it became apparent that the stations in the west were suffering and the signs along the autoroute confirmed that many stations lacked diesel. By comparison, most stations still had petrol. The heavy demand on diesel is because the majority of cars in France have diesel engines, mostly because the fuel is cheaper and due to the investment in building highly efficient diesel engines by Renault, Citroen, and Peugeot. The first station where we tried to fill was dry; the second had a large queue and was limiting supplies to 30 Euro worth of fuel. It seemed like we would have to make several stops along the way if we were not going to be able to fill and we resolved to keep the van topped up as we went, in effect using the same ABC (Always Be Charging) approach as many Apple iPhone users do to keep their phones charged. Supplies eased as we drove south and became easily available after St. Etienne. Indeed, when we stopped at two stations near Lyon and then Aix-en-Provence (to get diesel and coffee), we were the only customers. Perhaps this was because it was after midnight…

No queues for diesel here…

Now on to the business of the week – moving stuff into a house and buying whatever else is necessary.

– Tony

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Using the Microsoft Arc Mouse


My computer mouse has been looking pretty sick recently. It has clearly suffered from the demands of writing – or more accurately, it’s picked up junk from enough hands and surfaces to become grotty. It was time for a change, so I bought a new wireless Microsoft Arc Mouse. I ended up with the red model, but there are lots of different colours available. Red seemed like a good idea (at the time). It’s not too garish so it will do.
Microsoft Arc Mouse - Red (ZJA-00020)
As you’d imagine, installation is a snap. The extremely small wireless transmitter fits into a USB port, you slip the two enclosed AAA batteries into the mouse, and Windows installs the necessary driver. You have the chance to tailor the responsiveness of the mouse to fit your individual working habits, if that’s what you’d like to do.

Part of me wonders just how many people actually go through all the options offered to tailor mouse responsiveness – and how many actually succeed in altering the default options to improve matters. The important point is that you can mess around with the settings if this is important to you.

The Arc is an extremely comfortable device to use when reading email, browsing, or navigating large documents. Its curved shape fits comfortably into my hand and its surface seems reasonably resistant to dirt. It is light, seems to be pretty durable (time will tell), and folds up and fits into a travel pouch for storage. The mouse is pleasant to the touch and easy to handle so it’s worth considering if you’re looking for a new mouse.

– Tony

Update (22 September 2011): I’ve been using the Arc Mouse for over a year now and its initial good impression has proven to be accurate in use. The mouse continues to deliver great service at home or on the road. I’ve even bought a second Arc Mouse that’s used by another member of the family who finds it equally appealing.  So if you’re in the market for a new mouse, you could do worse than to look at this one!

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Replacing missing RBAC roles


There are reported instances where some RBAC roles “disappear” during the upgrade from Exchange 2010 RTM to Exchange 2010 SP1. Normally the symptom of this problem is when a user who is a member of the Organization Management role group (the most powerful of all the RBAC role groups) is unable to make a new role assignment or work with a role group. Of course, the first thing to do is to check that the user actually is a member of a role group that allows them to execute the desired operation, but if all things fail, you could try to reinstall the RBAC roles and role assignments using the same commands used by Setup.

To do this, perform the following steps.

  1. Launch the Exchange Management Shell (EMS)
  2. Run “Add-PsSnapin Microsoft*” to load the snap-ins that you need to install RBAC
  3. Run the “Install-CannedRBACRoles” cmdlet to install the out-of-the-box RBAC roles that you’d expect to be defined for Exchange 2010 SP1.
  4. Run the “Install-CannedRBACRoleAssignments” cmdlet to install the out-of-the-box role assignments (that obviously depend on the roles that you’ve just installed).
  5. Close EMS
  6. Restart EMS to create a new session. During session initialization, Exchange will reload the roles and role assignments that are available to the user, so you should be able to retry the failed operation to see whether the reinstallation of the RBAC roles and role assignments has fixed the problem.

There are other variations of the problem. This post provides a good set of steps to execute if Setup fails to install RBAC for some reason.

Hope this helps!

– Tony

Posted in Exchange, Exchange 2010 | Tagged , , , | 2 Comments

Reflections on Exchange 2010 Maestro training


Phew! We’re done with the Exchange 2010 Maestro seminar in Anaheim and have come to the end of our mini-series. Paul Robichaux, Brian Desmond, and I are fatigued and worn from the experience but the two seminars have been tremendously rewarding in terms of the passion and knowledge we’ve seen in the attendees and the way that they’ve responded to our presentations, even if we just can’t keep on schedule.

There’s so much new stuff for us to talk about in Exchange 2010 especially now that SP1 is available. The folks moving from Exchange 2003 have had a real challenge to take in everything we’ve talked about in 16 hours (in Boston) or 18 hours (in Anaheim) of lectures. The people running Exchange 2007 had less to cope with because PowerShell wasn’t a complete mystery to them, but they’ve had to work hard too.

Seminar attendees working on the design problem

The design workshops were the big success of the seminar. We gave attendees a prototype Exchange 2003 organization and asked them to take the role of consultants coming in to advise the CIO of the company as to how best to deploy Exchange 2010. They had an hour to put the information that we had provided during the seminar into practice and generate a high-level deployment approach in the form of a PowerPoint deck (classic consultant 101 material). They then submitted their findings to Paul, who selected a couple of plans that we then had the teams present to the CIO. Paul alleges that I was able to snap into character of a grumpy, impatient, and rude CIO all too readily, but I think I simply performed to specification. This time round we had Brian act as the Chief Architect of the customer so that he could ask some pointed technical questions of the teams. All in all, a valuable learning exercise that reinforced the theory presented in a very practical sense.

Presenting a design solution to the Chief Architect

Looking back at the experience gained over the two seminars, we know we can do better in future. We think that the errors have been eliminated from the presentations but they are still too long. Effort has to be expended to rationalize the content and smooth the flow before we present another schedule.

The labs were our biggest concern. Running virtual machines off an external SATA drive was never going to be fast and we were not surprised to learn that some attendees thought that the labs were too slow. However, our perspective is that the labs are not tied to the seminar as they can be taken away and done wherever and whenever the attendee chooses. Experience from last week is that attendees are installing the virtual machines on “real” servers instead of laptops and are using the lab systems as the basis for their own test environment. The takeaway nature of the labs has proved to be extremely valuable and I won’t ever attempt to run labs on systems that are constrained to only being available during an event whether they run on servers that are trucked in for an event or over the network to some remote facility. In fact, given the network fallibility that we have experienced in the hotels during the last two weeks, I can’t see how it makes sense to rely on network-based labs for an event like this.

Work over the weekend to create a more comprehensive lab guide/cheat sheet generated a document that attendees found invaluable. We should have done this for Boston as having the answers close at hand gave attendees the confidence that they could always complete the labs by having a quick peek at the answers if they ever got stuck.

We’re now thinking about plans to run additional seminars in 2011. Neither Paul nor I want to become professional “seminar bunnies” who are constantly on the road delivering seminars. We both have other things to do – Paul has a day job and I’ve got other interests to pursue, not least my rugby activities. We’re thinking about running no more than four seminars across the whole of 2011 with maybe two in the U.S. and two elsewhere. Being European, I think it would be nice to offer a seminar in a major European city such as London or Paris. We need to sit down and talk with our partners (Penton) and sponsors (Microsoft, HP, and perhaps others) to determine the best combination of audience reach, commercial reality, and dates.

Some attendees asked us to expand the event from three to four days. Given the amount of material to present we will certainly have to look at this proposal. It would certainly be easier on both attendees and presenters. In any case, stay tuned for more information as I will post updates in this blog as the situation evolves.

Faux pas of the day: I referred to “killing lingering orphans” during my Mailbox Replication Service session yesterday. This obviously refers to the automatic removal of orphan mailbox move requests (ones that miss either the attributes stamped on the mailbox in Active Directory or the request item inserted in the system mailbox of the target database). However, when the phrase came out of my mouth it just sounded wrong. Was I recommending the immediate dispatch of unfortunate orphans who had lingered in their orphanage for too long? I think not, but the audience wasn’t too sure and Paul has announced his intention of getting some t-shirts made with “killing lingering orphans” on the front. We should be able to sell them on eBay for tons of money.

Name of the day: Brian Desmond is much younger than either Paul or myself. He’s smart enough to be able to do just about anything you would want to with Windows and he looks very much like some of the photogenic geeks featured in Microsoft’s latest Windows 7 “I’m a PC” ads. Brian has therefore been renamed “I’m a PC”.

I’m now off to take United from LAX to ORD and then pick up the Aer Lingus overnight flight to Dublin to arrive there on Friday morning. Jet lag and sleep should then occupy me for the next few days.

–          Tony

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