Exchange Unwashed Digest – January 2016

The New Year brought the normal mix of events that needed to be covered in my Exchange Unwashed Blog on Here’s what happened during the month.

Microsoft fails to communicate over Exchange Online IMAP4 outage (Jan 28): I wonder has any Microsoft executive ever read the text used to report Office 365 incidents to customers? If they had, I suspect that they’d struggle with the lack of clarity, the strangled text, and the repetition that afflicts so many reports. It is a mystery why a company that spends so much time and energy in outbound communication should let communications lapse when dealing with customers in often stressful situations, which is what tends to happen when functionality doesn’t work for some reason. I’ve heard a lot from Microsoft executives over the years that they are going to do a better job reporting what’s happening with Office 365. It would be nice if that happened sometime soon.

No advanced training available, so what should experienced Exchange administrators do? (Jan 26): We all make personal decisions about how to progress our careers. Sometimes it’s a decision to switch jobs to look for a more challenging or lucrative position. Sometimes it’s a question of figuring out what we really want to do. And sometimes it’s simply a question of what training we need to ensure that we have the right skills for now and in the future. Given the focus on cloud that exists today and the relative lack of training that exists for Exchange, on-premises administrators have some decisions to make. I was asked what to do by a reader. Here’s what I said.

New OneDrive for Business sync client much better but not perfect (Jan 21): Having a way to be able to update files offline in the confidence that any changes will be uploaded to the server as soon as possible is a pretty big requirement for effective working in the cloud era, so it’s a little strange that Microsoft has allowed the OneDrive for Business synchronization client to be so buggy for so long. A new modern, improved, but most importantly reliable sync client is now available for OneDrive for Business. It’s based on the consumer version and the good news is that it works pretty well. That is to say, I haven’t noticed any glitches yet. But it doesn’t handle all sites that need to be synchronized and some work is necessary to get the new code into the hands of users. Perfection hasn’t yet been attained.

Online protection the only way to go (Jan 19): Spam, viruses, phishing attacks, attachments containing malware and other little threats are the kind of thing that anti-malware solutions are designed to detect and block. The problem is that attack surfaces and threat vectors are not static. New ways of penetrating email systems are found all the time and are usually blocked in a matter of hours, but unless you keep up with developments, the chances are that your email servers will be compromised. Online services that disinfect inbound email streams seem like the right way forward because they evolve and protect faster. Great if you can use an online service, not so good if you’re restricted to on-premises software.

Why public folder compliance gets no respect (Jan 14): Compliance was never considered when public folders first appeared in Exchange 4.0 way back in 1996. At least, we knew that the word existed and some famous examples existed where some organizations made their email available to the public. However, email was secret and anything posted to an Exchange server database was hidden away from all but its author and recipients (unless you had an admin who liked poking around in user mailboxes, but that’s another story). Twenty years later, compliance is a sine que non for email systems and public folders have to be compliant. So they are, but only a little bit. Just enough to make people happy and that’s a nice thing.

The woes of Exchange mailbox auditing (Jan 12): Mailbox auditing is one of those features that administrators usually don’t know much about unless a need arises that forces some rapid knowledge acquisition. Like, for instance, when the CEO wakes up and finds that some messages have disappeared. Of course, an executive could never have deleted something in error, so the problem must be with the software or someone who has access to the mailbox. Auditing can help determine what happens, but only when it works. And sometimes mailbox auditing is not so good at reporting the audit items it logs. Inconsistency in auditing is never a good thing, don’t you think?

How small glitches can cause big problems for complex cloud infrastructures (Jan 7): December wasn’t a fun month for Office 365 tenants in Western Europe because two incidents occurred at peak time in the mornings of December 3 and 18. The incidents were not linked except that both depict in pretty empathic terms just how dependent a service like Office 365 is on other moving parts within Microsoft’s cloud infrastructure. This time a faulty network component caused some packet drops within Azure Storage and stopped administrators being able to connect to the Office 365 portal. They could have had a coffee and relaxed, but you know administrators… they worry about these things…

No fear for Microsoft or Google as Amazon launches WorkMail (Jan 5): January 4 brought the news that Amazon had attained general availability status for their WorkMail managed calendaring and email solution. The price point is keen at $4/user per month for a 50 GB mailbox, but the sheer weight of presence that Microsoft and Google exert in the enterprise email market for cloud services means that Amazon has a huge hill to climb here. We’ll see what happens over the next year or so, but I can’t see many on-premises Exchange customers running to embrace Amazon’s solution.

Predicting the world of Exchange in 2016 (Jan 5): Making predictions about technology is a fool’s errand in many ways, especially when you attempt to figure out what a company like Microsoft might do with products like on-premises and cloud Exchange over the next twelve months. But it’s fun too, so here goes with a short list of what I think will happen during 2016. One thing is for sure – technology will change and we’ll all moan about it.

During January, I published two major articles in addition to the regular blog posts. These are:

Office 365 Planner and Office 365 Groups combine to deliver lightweight task management (Jan 27): Microsoft has made Office 365 Planner, its new lightweight planning application for teams, available to Office 365 First Release tenants. There’s lots to like about Office 365 Planner, but some flaws make it less appealing than it might otherwise be. But Microsoft has time to fix some of the shortcomings before Office 365 Planner attains general availability status and, like all cloud software, it’s likely to be updated many times over the years ahead. I’ve been playing with Planner for the last couple of weeks to check out its integration with Office 365 Groups and how tasks, buckets, and plans come together to make planning smoother.

Talking with Javier Soltero, the outsider Microsoft tapped to reinvent Outlook across platforms (Jan 6): Javier Soltero joined Microsoft after Acompli, the mobile email start-up he led, was acquired in November 2014. Since then he has overseen the rebranding of the Acompli apps for iOS and Android as Outlook and then took responsibility for the development of all of the Outlook family. Now a Corporate VP, Javier is acutely aware of the importance of Outlook within the Office portfolio and the need for continued innovation for the mobile apps. He’s launched an extensive review of the features and functionality delivered by the different variants with the mission of making email better.

Nine posts and two articles is a respectable amount of work for one month. I hope you enjoyed it. Stay in touch with me via Twitter @12Knocksinna to make sure that you don’t miss any news.

Posted in Cloud, Email, Exchange, Office 365 | Tagged , , , , , , , , , | 3 Comments

January 2016 update for “Office 365 for Exchange Professionals” (2nd edition)

We have just published an update to the second edition of Office 365 for Exchange Professionals. The new update is dated 9 January 2016 and is now available from (PDF and EPUB formats) and (Kindle format).

The following changes are included in the January update.

Chapter Change/Update
1 New information about Outlook mobile apps
1 New Office 365 datacenter map
2 Ramifications of the January 12 2016 restriction on IE9 browsers.
7 New layout for Office 365 document libraries
18 Availability of the new OneDrive for Business sync client
18 New treatment of Delve favorites.
18 Rewritten section about the Delve mobile app
18 Added information about Delve Analytics application
18 Clarification about Clutter options in latest versions of OWA and Outlook 2016

See this page for more information about how to get updates for books you have already purchased.

Follow Tony @12Knocksinna

Posted in Cloud, Delve, Delve Analytics, Exchange Online, Office 365 | Tagged , , , , | Leave a comment

Exchange Unwashed Digest – December 2015

Another month (and year) has gone by but the posts keep on flowing in my Exchange Unwashed blog on Here’s what happened during December 2015. My two favorites are the posts that describe the Office 365 Group Connectors and asking the question whether Azure Active Directory is becoming the Achilles Heel for Office 365.

Looking back at the world of Exchange in 2015 (Dec 31): Lots of stuff happened with Exchange, Exchange Online, and Office 365 during 2015. Some was expected, some came as a bit of a shock. Anyone who makes predictions about the future can expect to get some right and some wrong. I think my set of predictions were reasonable. Some were on the mark, some missed, and some got near the bull. I’ll try and do better in 2016.

Probably not such a good idea to disable Managed Availability (Dec 29): Managed Availability consumes server resources such as memory (quite a lot really) and CPU to get its work done. Probes have to execute, the data returned by probes has to be analyzed, and responders sent out to fix problems. You get nothing free in this world, especially in software applications. Everything has to be paid for in code. So wonderful idea #1545 is to save all those system resources by disabling Managed Availability so that Exchange 2013 can work more smoothly and gracefully. Good idea? Hmmm…

Active Directory and Exchange – too tight for a rename (Dec 24): The relationship between Active Directory and Exchange began 15 years ago and is tight and enduring. So tight that renaming domains is impossible once Exchange is installed, simply because Exchange stores so many objects within the directory. That wasn’t always the case, but it is now.

Pretty Delve profiles need better synchronization (Dec 22): I like Delve a lot because it provides a great way to organize information. But I am a lot less impressed at the way that Delve profiles refuse to synchronize with other Office 365 directories. It seems like a curious omission and something that will cause people to have deployment problems when things like phone numbers turn up with different values in different places. Odd…

Why mailbox anchoring matters (Dec 17): Splice the mainbrace and knot some ropes, Exchange is heading for nautical times as mailboxes are now firmly attached to their databases with anchors for all protocols. The news from Tuesday is that Exchange 2013 CU11 and Exchange 2016 CU1 change the Exchange Management Shell (EMS) to follow the same path as other protocols do when connecting to a mailbox. Time was when the process was very simple, but now that Exchange can switch mailboxes between databases quicker than a ferret goes down a hole after a rabbit, you need help to find their current home. EMS used not to care very much but now it has to mind its Ps & Qs and play by the rules. Some will think the change is right and appropriate, others think it’s a solution looking for a problem. Make your own mind up.

IE9 to deliver “diminished experience” for Office 365 users from January 12 (Dec 15): A current refresh of the System Requirements for Office 365 brings the news that IE9 users will face a diminished experience from January 12, 2016. In other words, things won’t be quite as nice as they would be if you cared to use another browser. Such as Edge, because Microsoft’s new Windows 10 browser is the only one that Office 365 apparently likes. But that’s not true either because some things just don’t work in Edge. We live in a complicated world…

Is Azure Active Directory becoming the Achilles Heel of Office 365? (Dec 11): European Office 365 tenants woke up on December 3 to find that some of their users couldn’t access their mailboxes or SharePoint sites. In fact, the problem didn’t exist with the Office 365 infrastructure: a configuration error in Azure Active Directory caused authentication failures for web protocols, which meant that Outlook Web App (OWA) clients and the Office 365 service health dashboard and administration consoles couldn’t authentication and therefore couldn’t connect to Office 365. The same issue wreaked havoc with other Microsoft cloud services that depend on Azure Active Directory, all of which caused a great deal of concern for the five hours that it took for Microsoft to rectify the issue. Although we don’t yet know the precise root cause, it seems pretty clear that Azure Active Directory is a huge dependency for Office 365 and might even be sufficient to be regarded as its Achilles Heel. There’s work for Microsoft to do here as well as to fix the reporting of outages to Office 365 tenants.

Two years on: revisiting a conversation with Exchange development chief Perry Clarke (Dec 8): In December 2013 I sat down with Microsoft’s Perry Clarke to discuss the current state of Exchange and how things might evolve into the future. Two years is actually a long time in terms of technology and it’s interesting to look back to discover how good and bad the predictions made then turned out to be. As it happens, I think much of what we talked about in terms of Exchange and Office 365 remains true. What’s changed is Microsoft’s mobile email client strategy… Read on…

Interesting connectors make cloud data sources available to Office 365 Groups (Dec 3): Connectors provide a way to link different things together. In this case, we have Office 365 Groups on one side and lots of different cloud-based services such as Twitter and Trello on the other. Microsoft has some interesting code in developer preview to show how the link can be made so that information extracted from other services can be imported into Exchange Online and end up as conversations in Office 365 Groups. It’s a terrific idea and one in which I can see a lot of value. Definitely worth your while to investigate.

Microsoft releases Office 365 E5 Plan (Dec 1): We all want to have the best version of something – the best car, the best seat on an airplane, or the best PC we can buy. And now you can get the best-ever Office plan (E5), which is packed full of functionality and ready for deployment. Microsoft has included some very interesting technology. It will be interesting to see how features like Delve Analytics are used in production…

Now on to 2016. Technology keeps on changing and there’s more and more to uncover, describe, contemplate, and analyze. It kind of keeps life interesting…

Follow Tony @12Knocksinna

Posted in Cloud, Delve, Exchange, Exchange Online, Office 365 Groups, SharePoint Online | Tagged , , , , , , , | 3 Comments

December update for Office 365 for Exchange Professionals (2nd edition)

We have just published an update to the second edition of Office 365 for Exchange Professionals. The new update is dated 18 December 2015 and is now available from (PDF and EPUB formats) and (Kindle format).

[Editorial note: The original December update was 16 Dec 2015, but I found a couple of places where some formatting adjustments were needed, so the wonders of eBook publishing makes everything good again.]

The following are the major areas of change in this update:

Chapter 4: Section covering the Hybrid Configuration Wizard rewritten to reflect new version. Several other changes made to remove or update material. Updates on using modern authentication with Office 365.

Chapter 6: Note on administrator accounts and the need to keep on-premises mailboxes under 45 GB before attempting to move them to Office 365. Update to settings available through the Set-MailboxMessageConfiguration cmdlet.

Chapter 7: New parameters for the Set-UnifiedGroup cmdlet. New section on Connectors for Office 365 Groups. Note on why OWA and mobile clients create fake posts in conversations. Notes about dynamic Office 365 Groups and the need for premium AAD licenses.

Chapter 10: Section added on recovery of soft-deleted hybrid mailboxes. New section on Public Folders and Directory-Based Edge Blocking

Chapter 11: Updated information about how to configure DKIM message signing in Office 365.

Chapter 14: Office 365 Groups can now be included in Exchange Online eDiscovery searches (through EAC). Public folders can be added to compliance searches (Compliance Center). Description of the new UI used to create queries in compliance searches

Chapter 17: Owner access is now supported for mailbox auditing. Changes to reflect the new UI for the Office 365 Activity Report.

Chapter 18: Updates for Clutter and Skype for Business

See this page for more information about how to get updates for books you have already purchased.

Follow Tony @12Knocksinna

Posted in Cloud, Office 365 | Tagged , , , | 5 Comments

Taking a NYC helicopter tour

As some of you might know, I’m not really into tourist-style activities. Sure, I do stuff as the need arises (or the mood takes me), but most of the time I avoid activities specifically designed to relieve tourists of their money. On the other hand, the prospect of flying in a restored World War II B-17G bomber is quite another matter.

I have visited New York City many times and mostly enjoyed the experience, but aside from the times when flight paths have taken me the city at 5,000 feet on approach to JFK or LGA airports, I’ve never seen the city from above. Which brings me to last Friday, a superbly clear and crisp December day, when I turned up at HeliNY to take one of their helicopter tours with my wife and 80-year old mother (who was visiting NYC for the first time).

We’d been tempted to try the tour earlier on in the week but hadn’t because of the damp weather and low clouds. Friday couldn’t have been better as the visibility was superb.

A number of companies operate helicopter tours from Pier 6 on the East River, down near the Staten Island Ferry Terminal. Even after scanning TripAdvisor and the web sites of the companies, it’s hard to determine which offers the best tour. All seem to offer the same kind of trips: a 12-15 basic tour, a slightly longer one that takes you further up the Hudson River, and some other variations on the theme. Prices vary from company to company and various discounts are available at different times. Apart from the prices quoted on the web, some companies charge additional fees for fuel or heliport charges. In other words, it pays to do a bit of research.

In the end, I went with the company recommended by the concierge of the hotel we were staying at (the Tuscany on East 39th Street – worth considering if you’re looking for a place to stay in NYC) in the full understanding that the advice might have been colored by some kickback. We selected the basic 12-15 minute “New Yorker” tour, priced at $144 (web) with an additional $20/head for heliport/fuel fees. Given the dropping price of oil, it’s curious that these companies still demand a fuel surcharge.

In any case, we turned up at Pier 6 and promptly found that I had made a mistake in the time. We arrived for an 11:30AM flight but the booking was for 1:30PM. No matter as HeliNY quickly assessed how to fit us into their schedule and assigned us to a flight. Given the number of departures (helicopters from different companies take off in a continual stream), it was unsurprising in one respect that they accommodated us so easily. I guess it might have been very different at peak time in the summer.

The busy heliport

The busy heliport

The safety briefing was quick and brusque. Basically, here’s your life jacket and here’s how to put it on and inflate it. Everything else was left to a video playing on a continual loop in the area where we assembled before going out to the aircraft. You can’t take bags on the flight and lockers are provided for storage.

Best seat in the helicopter

Best seat in the helicopter

Out we went and had our photos taken in front of the helicopter before boarding the six-passenger Bell 407GX. My wife was selected for the co-pilot seat and had the best view.

Battery Park and the Wall Street District

Battery Park and the Wall Street District

The tour follows a loop over Governor’s Island, the Statue of Liberty, Ellis Island, and up the Hudson River to about half-way up Central Park before turning and flying back again.


Statue of Liberty with the Freedom Tower (One World Trade Center) behind

Flying over Governor's Island

Flying over Governor’s Island

It’s enough to see the major sights of NYC and I’m not sure how much additional value or pleasure we would have got from a longer flight. The photo opportunities were fantastic because the day was so clear and the only difficulty was caused by some dirt and streaks on the windows. Given that these aircraft are flying on a continuous basis it must be hard to keep the glass as clean as you’d want it to be for the best photos.

Midtown with the Empire State Building in the center

Midtown with the Empire State Building in the center

The flight was very smooth with hardly any bumps, much to the relief of some of the more nervous passengers. The pilot provided some guidance as to the various sights as we passed them, but not enough to qualify as a guided tour. Knowing something about the city so as to be able to pick out major sights and understand the basic geography is definitely an advantage before you fly.

I’m glad that we took the flight. I’ll probably not take another as this kind of trip is definitely in the category of “do it once” given its cost. It’s certainly something to consider if you find yourself in NYC and want to get a different view of the city. Depending on the time of year, you might be able to get a walk-up booking, but normally you need to reserve a day or two in advance to secure the preferred time for a flight.

Follow Tony @12Knocksinna

Posted in Travel | Tagged , , | 1 Comment

Exchange Unwashed Digest – November 2015

Here is a digest of the posts that appeared on my “Exchange Unwashed” blog on during November 2015. The Thanksgiving holidays distracted some in the U.S., but we kept on trucking along…

Building efficient keyword queries for eDiscovery searches in Exchange and SharePoint (Nov 26): These days it’s somewhat strange when software allows you free rein, which is why it seems funny to be able to build keyword queries for eDiscovery searches from scratch without any assistance from Exchange or SharePoint. Perhaps the developers believe that all administrators are perfectly fluent in the Keyword Query Language (isn’t everyone?). Or it’s their little way of warning the unknowledgeable away from the unintelligible.

Why Exchange 2016 ignores Outlook 2007 (Nov 24): You know what it’s like. You’ve just charted out how a new version of Exchange (in this case, Exchange 2016) can be rolled out into production when someone asks the “what about Outlook” question. No one likes going near user desktops and the thought of having to deploy a new version of Microsoft Office is enough to reduce a strong administrator to a quivering wreck, especially after the Office 2010 “ribbon” caused so much grief for some. But there’s no getting away from the fact that Exchange 2016 will simply not play ball with Outlook 2007. Something more modern is required, like a nice new Outlook 2016 client. That’ll do nicely.

SharePoint 2016, Microsoft Graph, Ingestion, and choosing a new smartphone (Nov 19): A miscellany of topics from a new beta version of SharePoint 2016 to preview versions of third-party archiving ingestion for Office 365 taking in an eBook that seeks to dispel cloud myths before arriving at the question of the moment – Windows Mobile 10 versus iPhone?

Sixty million Office 365 targets light up for developers (Nov 18): Being someone whose last programming attempts were based on Visual Basic 3.0, I don’t normally pay much attention to the world of development. But the Office Graph – now the Microsoft Graph – is a pretty fascinating project to weave an intelligent fabric from the many strands of Microsoft’s cloud services. The Graph isn’t a massive database. Instead, it’s an API and a lot of smarts that link data like user accounts, mailboxes, calendars, groups, and so on in a very approachable method for developers to do their stuff. So it’s interesting. At least, I thought so… Now just how do I connect to the Graph with Visual Basic again?

Why Microsoft decided to keep deleted items in Exchange Online and why it might be the right decision (Nov 17): When they made the original decision, I enjoyed a little rant at Microsoft’s decision to stop the Managed Folder Assistant removing items from the Deleted Items folder in Exchange Online. But after taking some time to reflect on the call, it might be that they made the right business decision because it improves the service for the majority of tenants. It might also have been the right technical decision too, even if some other routes were open. I still don’t like it very much, but I can live with the notion of vast amounts of junk piling up in user mailboxes around the world. Isn’t that why we have these massive mailboxes for anyway?

The not so boring version of how Exchange Online satisfies SEC rule 17A-4 (Nov 12): The pleasure of browsing through complex regulations produced by a government agency should never be underestimated, especially when accompanied by the terse commentary of a legal opinion. I guess Microsoft didn’t expect a huge amount of reaction from the community when they let everyone know how Exchange Online Archiving satisfies Rule 17A-4 Security and Exchange Commission (SEC). After all, a story about how Outlook supports “likes” and “mentions” is much more interesting… But some goodness lies in the information, so here’s the not-so-boring and totally not-a-legal-opinion of the technical side of the story.

Microsoft reduces price for Office 365 Import Service (Nov 10): I couldn’t believe it when I heard that Microsoft planned to charge $8/GB to process data through the Office 365 Import Service. It just didn’t make sense when you consider that it is in Microsoft’s best interests to have customers keep as much data as possible in the service. A protest duly erupted and the result is now seen in a rather dramatic reduction to $2/GB data for drive shipping. Network uploads are free. Which is how it should be.

Getting data into Office 365 is easy; not so straightforward to retrieve (Nov 5): The rush to embrace the cloud is a wonder to behold, but I wonder just how many people really think through the issues involved in making a retreat should such a (horrible) course of action becomes necessary. It is easy to move Exchange mailboxes to Office 365 and ingest other data (PSTs, SharePoint sites, file servers) using the Office 365 Import Service, but how do you realize the promise that “it’s your data” and take it back? It’s a hard question…

Google’s last gasp attempt to stop the Office 365 juggernaut (Nov 3): The news from Mountain View that Google would really like more customers to use Google Apps for Work should come as no surprise to anyone. The fact that they’re willing to let companies who have a Microsoft enterprise agreement to use Google Apps for Work free of charge until that agreement expires seems like a good way to entice companies to move out of the Microsoft orbit, but I’m not sure that these tactics will work. There’s just too much to do to move to Google when Office 365 is so much easier to get to…

I also published two articles this month. First, Multi-Factor Authentication and Office 365 – Better protection, better security on November 16 to discuss how MFA or modern autheFollow Tony @12Knocksinnantication now works pretty smoothly for Office 365 tenants, and A call to action: It’s time to eliminate PSTs on Nov 9, my polemic on everything that so so wrong with PST files…

Now on to December. More holidays, but lots more work to do.

Follow Tony @12Knocksinna

Posted in Cloud, Email, Exchange, Office 365, Outlook | Tagged , , , , , , , , , , , | Leave a comment

Updates and new versions for Office 365 for Exchange Professionals

One year after we started to write the book, several thousand people have copies of “Office 365 for Exchange Professionals”. We are delighted at the feedback and positive comments that we have received. However, some questions have arisen as to how often we update the text and what right anyone has to receive an update, so here’s some information about editions and updates in an attempt to clarify the position.

We have published two editions of “Office 365 for Exchange Professionals” to date:

  • First edition: May 2015
  • Second edition: September 2015

The books are available online in EPUB (suitable for Sony Readers and iPads), PDF (best for PCs and Macs), and Amazon Kindle.

We plan to publish the 3rd edition, which will probably be renamed “Office 365 for IT Pros” to indicate the large amount of non-Exchange related material in the book, in March 2016.

Each edition includes a substantial amount of new material to reflect new functionality introduced by Office 365. For example, the second edition has some 270 pages of additional material compared to the first book. As an indication of what we’re thinking about for the third edition, it will cover material such as Delve Analytics and the Office 365 Planner, both features that have not yet been released by Microsoft. In addition, we will revise coverage of the existing content to remove redundant material and to add, expand, or correct information as required. We know that many changes are coming for Office 365 Groups, so chapter 7 is likely to be overhauled (again). We are also consider changing the chapters for the third edition to create a more coherent flow.

Readers get the book in three ways:

  • Purchase from and become a site member. We can then update you when new versions and updates are available, providing that you opt-in for these notifications.
  • Purchase the Kindle format from (or one of its country subsidiaries). Note that both the first and second editions are available on Amazon. The first is priced higher than the second and its descriptive text makes it very clear that this edition is now obsolete. We have kept the first online to retain the reviews as you cannot transfer reviews from one book to another.
  • Receive a copy from our sponsor (Binary Tree) or from a company who buys some copies to distribute to their customers. For example, Microsoft is currently providing copies to select attendees at its cloud roadshow series and Mimecast has bought copies to provide to webcast attendees.

It is important to know that we update the current book on an ongoing basis. We do this to remove “bugs” (in this case, bad grammar or spelling errors), address errors that are found or caused because new information comes to light, or to add some important information that we feel should be in the book. This approach matches the ongoing development that occurs within Office 365. The current version is indicated by a date on the inside cover (see screen shot below). The most recent version is dated 25 Nov 2015. [The January 2016 update moves this date forward to 9 January 2016]


We want to make updates available to people who have “Office 365 for Exchange Professionals”. Here’s the arrangement:

  • If you buy from, you can download free updates for the edition that you purchase from the site.
  • If you buy a Kindle version from Amazon, you can download free updates from You do this from the Amazon site by going to Manage Content and Devices, select the book, and click on Update Available. Amazon can sometimes be slow at making updates available through this route (they want to avoid lots of extra downloads, so they force authors to go through hoops before they release an update). If an update doesn’t show up, you might have to ask Amazon support to delete the entry in your list and get a refreshed copy of the book.
  • Free updates are not available to people who receive copies distributed by third parties. We provide updated content to companies who buy from us in order that they distribute the latest available text, but we don’t have a way to reach those who receive books in this manner thereafter.

It is also worth noting that if you buy direct from, we will offer you discounts as new editions appear. For instance, site members who had bought the first edition received a limited-time offer to buy the second edition for $10 instead of its full price of $44.95.

I hope that this clarifies the way that we organize editions and updates and helps you find the most up-to-date content.

Follow Tony @12Knocksinna


Posted in Exchange, Office 365 | Tagged , , , , | 5 Comments